Based on authentic user experiences
Kyla
6732 reviews
N/A
6 months ago
princess castle payment sent 4 months ago and still no shipment
I sent payment for a princess castle bed for my daughter in August I have filed complaints with PayPal but then end up closing them due to explained circumstances and progression towards order completion I have multiple pictures of communication between myself and the company Their Instagram has great products as well as their website I thought this was a legit business They stated it only takes 1 week to produce but here we are in December and I haven t gotten my daughter s bed yet I believe after you cancel 2 PayPal complaints for the same purchase you cannot file another Willing to post the pictures for reference if needed A Google review was done as well which includes pictures of the design product and our communication I really wanted this bed It was as close to perfect as we could get from what we found I m extremely disappointed and lost nearly 3 000 in the process Now my daughter doesn t have a bed and I don t know when she will be able to get one
Valeria Vidal
6732 reviews
N/A
6 months ago
Probably a scam
Ordered a 2600 castle bed with them in July it is February and still no shipping nor proof of anything in production Since paid with PayPal PayPal protected my money thank god for PayPal but no actual bed was received They are still promising to ship the bed but I have a feeling it is a very well organized scam If not - will update my review
Irina Circene
6732 reviews
N/A
6 months ago
Great quality castle bed
Purchased castle bed was absolutely perfect Managers was very good at communicating all details Our daughter is spending all the time playing in castle Recommend
Rachel
6732 reviews
N/A
6 months ago
Legit company with a significant backlog
I would absolutely purchase this bed again My daughter loves it If you are not in a rush to get the bed it s well worth it for the quality The company would do well to create a better communication plan with customers because I was also worried I had been scammed But they are legit and amazing PROS- High-quality construction clearly designed by someone very talented- Accurate instructions though they require a short learning curve- Bed is a hit with children making them feel like royaltyCONS- Extremely long shipping time took 6 months instead of the promised 6 weeks - Customer service is not proactive and often unresponsive- Only one customer service representative Ana who is lovely but clearly overworked