Lindt Reviews

LACK OF HYGIENE AT FACTORY

LACK OF HYGIENE AT FACTORYMy wife s favourite chocolates for years but just now found a human large hair inside an actual chocolate which shows a lack of hygiene standards and wonder if others have had a similar experience I tried to ring the company to give the details but no one answers and just says to leave a message I see many people here experiencing poor customer experience BATCH NUMBER L358301 Date of experience 28 February 2024

TICKET NUMBER COMPLAINT 7354006

74 of people here have had bad experiences with Lindt They are no longer the quality operation they once were They have just responded to me VIA Trustpilot to tell me to contact them which I did one month ago and sent the chocolate with hair in it to them and now has disappeared conveniently within their system to cover up their failings in hygiene They have the batch number and ticket number 7354006 yet done nothing as I suspected they would I need to follow up with the government and marks and Spencers in London now to find out which factory they used to produce these chocolates as Lindt only has an interest in selling and covering up or ignoring legitimate complaints

Got some lovely items however my teddy

Got some lovely items however my teddy tin with chosen chocolates is missing A bit disappointed please help Have emailed about this Edit still haven t got my teddy tin very upset indeed Ignoring my emails

Lindt Sweden FAKE

Lidt Sweden FAKE I would give them nothing I never got my order for Christmas for my sister I was hard broken So nothing good to say I wrote many times And got your order is on it s way But nothing I love Lindt but never here again

Lovely chocolate BUT

Lovely chocolate poor delivery and communicationChocolates lovely as usual the delivery was well over the promised time and the communication regarding updates on my order were very poor 5 days to get an answer from customer services only to tell me the warehouse is having issues with delivery Why did it take an email from me to find out where my goods were they should be contacting me to tell me there is an issue and the goods will be late

Bought an advent calendar and the

Bought an advent calendar and the rabbits bears are all white affected I ve emailed the details and photos and the response is non existent Poor quality goods and poor quality customer service

I m waiting on a reply to my complaint

I m waiting on a reply to my complaint sent 4 days ago It s regarding my advent calendar Please see original email containing all the information Ignoring me won t make me go away

Awful customer service - don t order online

Still waiting on a refund for an order that was lost in transit and was meant to arrive before Christmas Was told I d have a refund within 7 days 28 days ago Have sent multiple complaints and heard nothing back Was even sent an email claiming my order had been delivered in reference to someone else s order Awful customer service Edit since I can t reply to their response yes it was on the Lindt UK website