Linenme Reviews

Best Linen

The customer service is wonderful The linen is perfect I m a very happy customer

very happy

the linen fabric that linenme uses is just so beautiful Justina made me very happy with my purchase

The Proven al linen is a lovely

The Proven al linen is a lovely heavyweight linen perfect for the valance I plan to make to go along with the old rose linen duvet cover I made which I also got from Linenme Great service and quick delivery highly recommended

Poor customer service and not very transparent

I have not been satisfied with my order and I let the company know more than a week ago and hoped we could rectify the situation and have a discussion about the issues but no communication has come back My order of duvet and pillows had a very unpleasant smell- like a chemical I know natural smells because that s all I use I only ever use linen sheets Something went wrong and this was not a natural smell I made up the bed to see what it looked like I realised it did not fit the duvet properly - it was baggy loose fit despite ordering the correct size And there was a snag on the material My husband fell sleep in the made up bed- When he woke up he said- that duvet cover made me really hot Sure enough it did It made me think it s related to that chemical smell I contacted the company I have had messages from the online agent telling me to contact a particular person but then I hear nothing It s been over a week Very poor customer service I won t be ordering from linenme again I try to support smaller sustainable companies every chance I can I love linen but this company needs guidance on how to deal with customers In addition I was also hit with a customs charge that was not at all obvious when purchasing Most upfront honest companies make it very clear I had to go back and search the fine print after I paid because I thought I was incorrectly charged Not helpful at all and not very transparent they have the duty to make it very clear to customers

Not a UK-based site so customs due

There is no mention when buying that the site is based in Lithuania so if you order you will be whacked with customs and duty charges

I purchased a linen set and linen sheet

I purchased a linen set and linen sheet from this company in February 2022 After trying my best to make it work I had to throw these away such a massive waste The material is nice to the touch but a total lint magnet the first time I washed I had to wash 3 more times before I gave up and realised this is just what it is Never had that issue with any other fabric All the buttons came off the doona cover within months of buying The doona cover doesn t hold shape the blanket is always slipping around in there The fitted sheet is way too big for a Queen size and also doesn t hold shape Overall they were decreasing the quality of my sleep I replaced them with my old linens and my sleep quality has increased I tried my best to make this linen work but the material is awful The craftsmanship is awful and the reviews on their website are fake One of the most regretful purchases I ve ever made as it was exceedingly expensive for what it is Don t buy from this company

Awful rip off company

Same experience as Tiggy Needed to return items and was told it d cost 8 99 to return to Lithuania Nowhere mentioned in the T C that you have to return to a non-UK address at double the normal cost Cost me 20 for delivery to me return delivery for two cushion covers weighing nothing for a company based in the UK Total rip off Same as Tiggy I told them they need to flag this up But still nothing has changed in the T C Will be reporting this company to trading standards Edited 22 Jan 2023 The reply from LinenMe of 25 Nov 2022 states they offer free returns This is not true In addition they say returns only for products which are damaged This is not in accordance with UK law for online selling nor stated in the T C And indeed I was refunded for non-faulty goods - the problem is the excessive postage charge to a non-UK address

Hopeless customer service

I previously placed an order that was fine and happy with the product And even more pleased to learn I now have a 29 60 bonus However for weeks now I have been trying to place and order to use this bonus and the site does not function I have spoken to and emailed a very pleasant but utterly useless rep with no results I yet again tried to place an order last night using a Wise card following Nathalie s instructions to order at the full price and I would be refunded But today nothing I would like this order processed and my refund creditedR sum de la commande 514418