Based on authentic user experiences
colin moore
6731 reviews
N/A
8 months ago
Warranty problem
I bought a outdoor camera Pan Tilt about a year ago and resently it started to go wrong so contacted the company link2home they wanted information from me so they could go forward in fixing it then later on in the communication they asked me where did I purchase it from I said Ebay and it was Brand New and sealed that s when it went downhill because I bought it from Ebay its not under warranty they specify certain shops that sell them I thought at least they could have had it back and checked it out but no so be WARNED don t get any products on Ebay to do with this company expecting a warranty but on the plus side the communication was good
Nigel Rogers
6731 reviews
N/A
8 months ago
You cannot get hold of anybody and the
You cannot get hold of anybody and the web site is down Link2home down again
Julian Franck
6731 reviews
N/A
8 months ago
This company has gone bust
This company has gone bust There is no support
Dung Do
6731 reviews
N/A
8 months ago
Poor Customer Service
I have a pop up outlet issue under warranty that I requested them to address and they still have not responded after 3 requests
Rob Scott
6731 reviews
N/A
8 months ago
Rubbish customer support and returns
After 2 weeks of messages and calls Link2Home have refused to replace my smart kettle even though they have said its faulty
Suzy
6731 reviews
N/A
8 months ago
Not fit for purpose
Not fit for purpose It needs recharging every few days Door bell is now not ringing after only 3 months When bell was working it took several minutes to register on my phone so by the time I answered the door the caller had left Don t waste your money
Anna Dayne
6731 reviews
N/A
8 months ago
DO NOT BUY THIS CAMERA
DO NOT BUY THIS CAMERA Customer Service is non-existent and the cameras are constantly trying to find an encrypted channel that does not connect What a waste of money
Mark
6731 reviews
N/A
8 months ago
Purchase With Care
Cloud storage is not available for the Link2Home WiFi Indoor USB Camera with Pan and Tilt purchased from the Link2Home Amazon store Link2Home clearly advertises cloud storage on their website for all their camera and camera doorbell offerings however this is not the caseCustomer service technical support has told me it will take a while before they release the cloud update I have asked them to be more specific but they appear to be ignoring me now Let s see if they respond on Trustpilot Cloud storage was the main reason I purchased the camera as their cloud storage offering on their webpage starts at 2 99 however that pice in the app starts at 3 49 makes little difference as they are unable to provide the service I must assume that no cloud storage is available for any of their camera equipment even though it is still clearly advertised on their web page
S W
6731 reviews
N/A
8 months ago
Not very good
Floodlit camera OK the detection area settings are very limited The doorbell is not for for purpose people ring but you can not answer them set up as per instructions
Robert Guy
6731 reviews
N/A
8 months ago
The product is good when it s working
The product is good when it s working Never buy the led strip lights as they go wrong the the company are not interested in replacing the faulty part even though we offered to purchase one Poor Customer Journey