Lintervalleshoes Reviews

Awful customer service bad quality

I bought one pair of boots from the Eaton store in Toronto last Saturday When I bring them back home I found there are two large cracks on the platform and the heel On Monday since I just tested positive for covid I reached out to consumer service and told them that I may not be able to deliver it back to the store in 10 days to exchange them I asked if there is any other alternative solution kindly Two days later customer service responded to my email and asked me to prove the shoes are unworn I provided photos as their required then customer service authorizes a 7-day extension from the reply day for me to exchange the shoes in-store and told me the sales associate will ensure the shoes are unworn again In fact she only let the return period extend 2 weekdays There are no apologies for the quality issue and no delivery cost compensation just two days extension How amazing

This is the worst company to buy from

This is the worst company to buy from Customer service as well as dealing with head office in on lowest level No respect for customers at all no matter how long you are that customer they will not make an exception which clearly was even not an exception They just say plane NO DO NOT DEAL WITH THEM

The absolute worst shoe company

The absolute worst shoe company I ordered three pairs of shoes to try since they were unavailable in person thinking I could return at least two None of the shoes fit inconsistent sizing and are terrible quality The leather is so stiff I went to go apply for a return online only to find out the items that are on promotion are not eligible for refund Their ENTIRE site is on promotion Literally - there is not one thing that isn t on sale Meaning not a single item is eligible for refund This shows exactly how much confidence they have in their items When I emailed their customer support to see if an exception could be made a manager told me they would not be addressing my matter any further due to their explicit return policy online Absolutely insane from an e-commerce and customer service perspective

Disgusting customer service

Disgusting customer service Sent me dirty shoes and refused to take them back accusing me of having worn them even after I showed them that the shoes were too big and wouldn t even stay on my feet I d never buy from there again Avoid

i ordered sandals and after 1 month had

i ordered sandals and after 1 month had not received them i inquired about how much time it would take and they could not give me a definite answer so i decided to cancel my order surprisingly they did not give me a full refund i emailed and asked why they ignore my many messages very dissapointing i will never buy from this company for this reaon

Fast Fashion Quality

Purchased three pairs of shoes The first pair arrived broken with visible defects the second pair had glue from manufacturing on them the third pair was ugly I can accept some fault in ordering None fit true to size all seemed H M Zara quality level extremely disappointing based on the way this company markets their products Customer service initially said they would process and refund me for all items and later refused to process the ones that were not defective instead offering my a gift card I will be issuing a chargeback and will never shop at L intervalle again Avoid at all cost Save your money and shop at Zara or H M it is coming from the same factories I guarantee it

Shoes never shipped

It s sad I really love their shoes and have bought tons in store but when I tried to order online they just never shipped It s now been almost 2 months and I ve emailed so many times First they just told me due to high volume of orders it may take longer no estimate of time they could give And now every time I ve emailed they just immediately ask if I want to cancel my order If they didn t have the shoes why don t they just cancel it instead of making me wait months So so shady would NOT recommend ordering online

Terrible customer service

Terrible customer service Price of boots changed BEFORE even picked up I could have left them at store and received full credit and repurchased for new price and had a credit but staff convinced me best to take boots and a credit for the difference Head office then informed me that I was not eligible for credit Complained with no resolution Will not shop here again

2 months later the shoes haven t even SHIPPED

I ordered a pair of boots and after 2 ENTIRE MONTHS of waiting they never even shipped them I stupidly ordered after my friend had complained it took them over a month to ship her cheap quality heels I had emailed them too many times just asking if they would ship them that s all I honestly didn t care how long they took after that I just wanted them SHIPPED Their customer service is incredibly rude and unproductive They will not help you they d rather you catch that loss and just request a refund Awful unprofessional and cheap brand Absolutely not worth it save a bit more and invest in an actually reputable brand