Lioncourthomes Reviews

Avoid at all costs

Awful company we have unfinished fencing around a balancing pond for over a year meant to protect the children living in our Cul-de-sac our garden is appalling with no proper preparation of the soil before laying turf onto clay soil full of stones and rubble so be subsequently no longer have a lawn but apparently that s our fault even though virtually every single property has had the same issues and the gardens flood The receptionist Karen is useless and never returns calls always promising to be in contact but never calls back with a solution The company they employ to do the maintenance Ground Solutions have no solutions at all we hardly ever see them there s weeds everywhere and they always leave a mess behind particularly all over the cars but they threaten us if someone drives on the grass I m not sure what we are paying for there We had mould floods and blockages all in the first month and a poorly ventilated loft with mould The walls in the house are made of cardboard I literally can t hang anything heavy on them Honestly I would avoid them at all costs if you can I m currently looking at my options to get the garden fixed as they clearly have no intention of fixing their mess Many other homeowners and tenants are having the same problems as us aswel it s a disgrace tbh

Avoid Lioncourt at all costs

Avoid Lioncourt at all costs Moved into new property just over 2 years ago all seemed fine Then after 6 months all the problems started First of all water poring under glass panel around the bath and found out bath had only 2 legs actually touching the floor seal had gone from movement of bath Then after a bit of rain the garden just floods kills all grass and doesn t soak away for weeks and weeks on end French drain put in and re turfed and hasn t made a blind bit of difference Still floods after tiniest bit of rain Then half the radiators packed up through the winter Lioncourt were not willing to come out and fix Then the main issue is every time shower is used water is getting in behind tiles and grout Black mould under the whole length of the bath plasterboard between bathroom and spare room is soaking wet with black mould in spare room also Carpets damp floors damp and ceiling on ground floor is now getting damp It s obviously been leaking since I moved in and now they won t do anything to help Don t answer my phone calls hardly reply to emails They re a complete bunch of cowboys Do not buy from these developers you will have constant issues and they don t want to know

First new home in 25 years

We only moved in at the end of August and for everyone who has moved house in the past it can be an extremely emotionally and mentally challenging proccess We started our purchase at Priory Meadows Hempsted at the begining of July and had moved in by the end of August If it had not been for the sheer determination and continued persistence of Tracey and Julie working in the sales office on the site calling and liasing with Solicitors Estate agents and Buyers Sellers it is doubtful we would have moved You can not question their committment to their company and to the house buyer As for the house we purchased we have only been in for 6 7 weeks The house seems very well built it is holding up to the serious rain we have had in the last 4 weeks and the specification is very high solar panels carpets lino fitted turf laid heatpump an upgraded kitchen with washer dryer dish washer double oven and upgraded showers in the en-suite and bathroom The site manager George has been exceedingly responsive to our 7 day snagging and even extended it a little further He even had his own snagging list and these items are also being resolved 7 days is probably not long enough as the first week disappears when you move into a new home but all our initial snags were resolved with great communication from everyone at Lioncourt We are now liasing with Customer Care for house issues and they seem to be pretty on the ball too It will all take time to see if this excellent service continues but up until now we can not complain As usual it takes time for the local authority to get round to recognising a new development but the sales team keep asking them questions and then let us know where we are in the proccess As with buying any house It is a considered purchase and the next 2 years will tell us more about Lioncourts committment to its customers but for now all seems to be going really well Keep it up Lioncourt and special thanks to Tracey Julie George and Paul and of course the house building team who have always been very polite and accommodating to new home owners on what is a working building site

The customer focus from Lioncourt Homes

The customer focus from Lioncourt Homes was very impressive The Company builds a very impressive home and stayed with the customer making the journey easy My experience was Priory Meadows

First ever new build home

Moved into our first ever new build home over a year ago Sales executives were really helpful-keeping us informed all the way through and whilst very professional they felt like family We had 3 meetings with the site manager to keep us updated with the progress on the build and our interactions with the customer care team we re also swift and thorough-when we submitted a snagging list after moving in only small issues that I ve realised I should have expected in a new build home Overall everything went smoothly and I d definitely recommend Lioncourt homes-but I can t say we d do it again because I think we ve found our forever home

We bought our home from Lioncourt 6

We bought our home from Lioncourt 6 years ago and have been very impressed They were very helpful before and after we bought our house But a recent issue showed how much they go above and beyond We had a faulty power socket that tripped the circuit and although they had no obligation to do anything 6 years after building the property they sent out their customer service manager a qualified electrician to change it free of charge

Very happy at Orchard Walk Harvington

We have recently moved into our new Lioncourt home at Harvington We are very happy with the whole experience with Lioncourt from first viewing the house through a difficult house sale process with the completed house and with Lioncourt s customer care following our move Lioncourt were very proactive when our house sale almost fell through and worked really hard with us to find and implement a solution so that we could move into our new home They were able to accommodate some very short notice meetings and handover and were always professional friendly and helpful We are very pleased with the standard of finish of our new home and the fitted appliances and other fittings It is also good to see the estate looking completely finished and very tidy - having had less good experiences with previous new builds Overall we feel valued as customers and new residents and although it is still early days we already have evidence of the 5 customer care from Lioncourt as the minor snagging details on our 7 day list are resolved

Priory Meadows Hempsted A truly fabulous developement

I moved into my house almost three months ago first resident on this site so I was understandably a little nervous I can only report the whole experience as being extremely positive Prior to moving in Debbie and Tracey kept me informed every step of the way Their professionalism is a credit to this company and when Debbie moved on she made sure Tracey was fully aware of the decisions I had made with her from my kitchen choices to the flooring and everything in between George site manager is also excellent He manages to juggle the fact that this is a building site as well as my home I have especially welcomed the way he has kept me informed when my access might be affected or large deliveries are forthcoming He also keeps apologising for the amount of mud left on the road but with the amount of rain we have had over the last few weeks I m not sure he can be entirely to blame As a company I can only state that the quality of the build the fixtures and finishes are of a very high standard After sales care has been exemplary from the quick response to my 7 day snagging list to the one or two issues that were noted after The customer care team seem just as quick to resolve the small number of issues I have identified If you are thinking of buying a new-build house you should certainly consider Lioncourt Homes They really do provide a personal touch as well as a five star experience

Lives up to 5 star reputation

I truly believe that Lioncourt is a five star builder I have previously purchased new build properties but Lioncourt has been the best for both build quality design and post sales customer service I found that items which would have been an extra in other building companies specifications were standard fittings of quality with Lioncourt Homes Better still the plot I purchased was of a significant size compared to other new developments After I moved in I had the benefit of a great site manager who was always eager to assist me in so many things and that made such a difference as I live alone The guys on site were brilliant and nothing was too much trouble That aside I cannot speak highly enough of Lioncourt s customer service Paul Newton who heads the team clearly understands that customer service is key I thank him Karen and the rest of the team for making my experience 100 satisfactory