Liquid-life Reviews

They didn t refund my money

It s been two months since I returned the item that was too small for me I still haven t received my money back

Terrible customer service

We stayed at Torquoise Place and the condo complex itself was great Upon arrival the oven door was open and wouldn t close making it non-usable We were informed it wouldn t be fixed until after our week long stay Not having an oven to cook all week is quite the inconvenience when your are paying thousands to stay there The air also went out two days before we were to check out We were told that someone would be by soon to check it out No one ever came and the condo was 80 degrees and miserable to sleep in We just checked out and still have had no response as to why no one came to check on it I should have known based on all the reviews not to book through liquid life We should have used Spectrum as they were on-site and wanted to help but couldn t due to us not booking through them We paid a lot of money to stay here and they could use some training on their customer service The lack of concern and urgency is disappointing No apologies or any compensation for not providing the amenities they claimed to have in their listing Beware booking through this agency

Kickr Climb

I ve ordered a Kickr Climb but received I received a used scratched product with missing parts Very disappointed no answer from contact service

Arrived damaged No response from customer service

I ordered a bike and it showed up reasonably quickly When the box came it was upside down and my bike was packed upside down in it The bike itself was undamaged but the light was broken and the mount was broken off I began a complaint 8 days ago and got a case number but nothing else They are unreachable on the phone and after a few minutes in the wait line to be connected I get thrown out Horrible experience never again

Bad Example for an online shop

Subject matter was a Specialized Stumpjumper Order and delivery process were quick Bike arrived with some deficiencies broken parts and not in the requested configuration Communication with the shop was very slow at the beginning and stopped after I asked for replacement of damaged parts not to mention fixing the incorrect config All would have had relatively low cost impact But no response I do not recommend this shop Better spend a few more bucks and buy local

Worst customer support regarding

Worst customer support regarding returning the items Avoid them

Liquid Life had the best price on the

Liquid Life had the best price on the bike I wanted I contacted LL a few days after ordering to get a confirmed delivery date as I didn t receive any update on the shipment and they replied swiftly The total time from order to shipment was 12 days as they were busy No problem as they saved me a good amount of money on this specific bike When the shipment arrived the packaging was damaged and the bike had a small scratch on the frame LL offered a compensation which I accepted Easy communication through their email So my only concern is the fact that LL uses a shipment box that isn t suitable for a bike unless the bike get wrapped in proper protection - in this case there were no protection around the bike