Liveaquaria Reviews

Claim

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE I ve used LiveAquaria in the past but never again My most recent order contained a purchase of expert only fish half of them arrived dead But because I was ONE DAY LATE in submitting my claim they denied it The only reason for denying it was timing of my claim That s it No other reason They literally do not care that half the order arrived dead I ordered inverts in the same shipment they re fine But somehow it s my fault that the fish died They basically steal your money They do not back up their products and respond to inquiries with form responses Update 4 28 got another form response essentially blaming me for their bad customer service no comment on the fish that died the next day DO NOT BUY FROM HERE See the response from them to this post the guarantee has a qualification process so that s not a guarantee of any kind

Used to be a great

Used to be a great no questions asked company when it came to returns and customer service issues Terrible customer service Fish died or were dead on arrival Avoid these guys

Bad fish quality

I have a 75 gallon tank I have placed an order with LiveAquaria on 2 separate occasions and both times have lost most of the fish within the first week The first time I blamed it on the fact that I was a new hobbiest and was inexperienced Many successful years later the same thing happened with the second order 2 fish were DOA and I keep losing more fish by the day I followed all the proper acclimation procedures There are fish in that tank that are over 4 years old and still thriving The only ones dying are the ones from liveaquaria You can t get a refund only a store credit which is completely useless to me I will never again be placing any orders with them

I called to find out the status of part

I called to find out the status of part of my order Was told it was cancel because it was out of stock Yet when i checked a few days ago it showed one of the fish still available I told the customer rep that I would never buy from them again She actually got sarcastic I have bought fish from them for years Definitely gone down hill

Don t do this to the poor animals

My last several orders from them have gone horribly This last one I ordered snails 100 dead 75 snails 50 were 1 4 nassarius snails A supervisor from live aquaria instructed me after titration not to put them even in a quarantine tank but my tank even though I knew they were dead So I did Then I had to raise heaven and hell and beg to get half of my money back from another supervisor They wanted me to pull all 75 tiny unseeable shells on a white background even after I warned them on multiple occasions their recommendations led to this I will not do business with them again Order before this coral Dead on arrival Order before that gobies 8 I have 3 that survived Don t order from them unless you re okay with fish harvested from the ocean for profit dying Buy ORA or Local fish store but never never liveaquaria

My first order and the fish was dead

My first order from them resulted in a dead blend arriving and an order for a coral that was in stock when I purchased but after I submitted the order was back ordered for weeks possibly Customer service said they d apply credit to my account for the dead fish But if I want to reorder they d charge me 40 for box fees and shipping if I want use that credit to get a new fish I have A box right here that the dead fish cane in and 30 shipping that the was wasted And I m not sure if when my coral gets in stock they ll charge for shipping that separately I won t be using them again

Wow absolutely horrible

Wow Horrible place to order from Should have looked at the company s reviews online before using them Messed up two orders then when I canceled they said it would be 3-5 days for the charge to come off After waiting six days they said it would come off the following day the latest That has come and gone I would suggest just going to the closest ocean and trying to catch your own fish or gather corals you will have better luck with that A 1 rating is actually too much

Literally the worst supplier of fish

Literally the worst supplier of fish Every animal I purchased was damaged or poor quality I purchased 2 lemon oscars that ended up just terrible quality albinos for a premium price They were also lethargic from being cold in 60 water these are tropical fish A couple invertebrates the snails had cracks and broken shells Then the plecostomus was clinging to life with shredded fins that broke off into more and more pieces when he d try to move Nothing was officially DOA but this company should be shut down for animal abuse Absolute worst care I ve ever seen On the customer service side they said to email them for what I thought were incorrect fish the lemons but customer service ignored my email The pleco died soon after arrival since it was so busted up so I filed a claim for their 14 day warranty and received a small store credit of 7 for the pleco 9 sick and damages pleco I spent 100 between shipping and fish Absolute hole do not buy

Avoid LiveAquaria

Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company And yes indeed avoid this Mom Pop operation they haven t gotten better This place uses drop ship from Los Angeles fish mills not their mom and pop store in Wisconsin The main thing LiveAquaria had going for it was selection but they don t stock what they claim and they don t pay attention to what s healthy My order of 12 Black Neon Tetra s arrived covered in Ich with 2 being DOA By the end of the day in addition to the 2 DOA s four additional Neon s were dead By the end of the second day an additional Neon and one shrimp were dead Money was refunded for store credit like I really want to buy anything else from there By the end of day eight lost a Black Loach Pretty bad for an order of 12 Black Neon s 2 Black Loaches and 3 Yellow Shrimp Was looking to repopulate a 15 year old live planted aquarium and still looking to do that Aquatic Arts Aquahuna here we come

Horrible Company - Please Stay Away

Horrible company I ordered 21 fish but only have 13 5 of them were missing and 6 were DOA 1 other was on it s last leg and died maybe 5 minutes after opening the shipping box fish still bagged The last one died after a few hours The receptionist is extremely rude and their return policy is horrible Even the receptionist said the owner is ridiculous and his policies are terrible At this point I m going to eat the loss as I don t trust the fish they sell Petco here I come