Liveouter Reviews

So so bad - Do not buy from Outer

I really can t say enough about how poor the service experience is with this company Three months after placing my order I still do not have the furniture set I ordered What I do have is 3 different deliveries that all came with damaged pieces 11 extra cushions that I have had to find space to store awaiting pick-up an entire set of multicolored cushions - none of which are what I ordered - and the need to now physically change out all the cushion covers and 3 hours of my time contacting Outer customer service counting and sorting cushions and cushion covers They are barely apologetic and never proactively check back in to see if I finally have my furniture I wouldn t recommend them to anyone and greatly wish I had gone with RH which was my other choice

Average quality product and the company

Average quality product and the company has extremely poor customer service I read all of the great reviews on the live outer website and was in belief I was going to receive a very high quality outdoor sectional couch I think the couch is nice and of average quality not very comfortable but in no way worth over 6k In addition to the product quality trying to reach their customer service is not easy If you are an existing customer they force you to use email and their response time is either super slow or you get no response at all If I had it to do over again I would have bought my furniture from a local patio furniture store I wanted to leave a review on their website but I could not find a way to do so - they must vet the reviews prior to letting them be posted

The picture was much better than the

The picture was much better than the actual product Typical chinese company who makes it in China and then ship it to the US and sell it at super high prices wish the better business bureau put them out of biz

I order a personalinzed welcome mat

I order a personalized welcome mat from them and just because she didn t see my name or email she going say I got scammed that was her answer But I know who and what I ordered

Never shipped

Ordered May was told would ship in June Kept being told would ship in a week or two Last email was late July saying it was shipping in a few days More than two weeks after that Now can t get any email replies for update Can t recommend buying furniture from them given this experience

The stain used on the teak furniture

The stain used on the teak furniture transfers to the cushion covers and does not wash out Considering the cost of this furniture I am disappointed and do not recommend

Customer Service

Customer service is fantastic on the front end they are lucky to have Lauren Post sale you get bots for email replies up to 48 hours No chat if you select existing order one is sent right to email again in 48 hours The phone number listed has no one that answers Better to know this upfront No way to reach management either

Abysmal After-sales process

Do not buy from this company Their website is sleek and their price point aligns them to high-end furniture stores However their after sales process is the worst I ve experienced in recent memory No communication about timelines or when to expect delivery An initial sale confirmation and then just silence I have followed up with them 10 times Each time I get a friendly response back in 24-48 hours email is the only option there is no phone However it is full of empty promises It will ship in 3-5 days They ll reach out once they hear from the carrier I should hear from someone in 72 hours Each time nothing and I m obligated to follow up yet again It s been two and a half months I still don t have my furniture nor any timeline for delivery My next step will be to navigate canceling my order Wish me luck Even Wayfair does customer service and aftersales better UPDATE I did get my furniture after I wrote one final email asking for a callback that day or to otherwise proceed with cancellation My review on the after-sales process remains unchanged which is a shame because the furniture is genuinely high-quality If Outer can get their logistical operations together they really do have wonderful sleekly designed top-end stuff