Livestainable Reviews

product image on website does not match the item delivered

Very poor online experience First they did not have stock of the item Then they emailed and later phoned me to confirm if they can swop out the item I was quite clear over the phone that i wanted standard not slimline carbon 20 filters so agreed over the phone So 2 weeks later the stock arrives and the width clearly does not match the image of the item sold Neither did the description state slimline I request an online return with the attached side by side image clearly showing the issue out Putting the 2 items image side by side Henk Coetzee very rude marketing and online manager owner then proceeded to phone me which ended with him putting the phone down in my ear Very highly strung individual that obviously yet to get to learn to deal with customers issue to resolve them Even threaten me with legal action totally unfounded and closing my account It is so important that you make sure that images that is loaded on your online presence matches the product that you going to sell if not it just misrepresentation and you should acknowledge the mistake and try and make right with the customer not insist on a 25 handling fee and shipping cost