Based on authentic user experiences
MAHNL
6727 reviews
N/A
11 months ago
Customer service turned out exemplary
Edited again on Saturday 27 January 2024 My apologies to Live Unlimited Customer Service Team who have proved exemplary Having called me on 17 January to apologise for the original delivery mix-up mostly blamed by both of us on Evri they even emailed me a few days later with an update on stock and responded within minutes to my reply Credit where it s due I m giving them 5 now Edited on Wednesday 17 January 2024 A very apologetic agent from Live Unlimited called me this morning agreeing with my complaints about Hermes Evri and promising that they are getting phone lines so the customer support should be better in future I m impressed with and grateful for the personal phone call and for the time being have upgraded the review to 3 This complaint looks like it s about Hermes Evri but actually it s about Live Unlimited s poor customer service in not providing a telephone number for genuine problems just an email address which I ve yet to be convinced is monitored On 10 January 2024 I ordered a 179 item online Received a dispatch email two days later with tracking number for Hermes Evri I went online to Hermes Evri and diverted the delivery to a local pick-up store which is easier for me than awaiting a delivery to where I live I received confirmation of the diversion with the message that they d let me know when it s ready to collect I ve been checking that tracking page every day and the message hasn t changed until today when it says they re returning the item to the sender I can only assume that s because I didn t collect - but I didn t collect because I was never advised that it was ready for collection So now I m 179 down have no item and no way of being reassured by Live Unlimited how it deals with recalcitrant couriers like Hermes Evri And because I need the item before the end of this month I doubt I d trust a second order
Helen Fleming
6727 reviews
N/A
11 months ago
Beautiful clothing
Beautiful clothing Wonderful service This is my third order now and I m smitten Fast delivery and beautifully packaged Well done
Lizzie
6727 reviews
N/A
11 months ago
Very good clothes and service
Very good - I ve never had an issue with buying or returning online orders with them and the clothes are great
e Regenye
6727 reviews
N/A
11 months ago
A wide selection of stylish plus sizes
A wide selection of stylish plus sizes and equally important a responsive customer service team especially Debbie
Liz Mcmahon
6727 reviews
N/A
11 months ago
Good speed of delivery
Good speed of delivery pretty packaging not plastic nice tissue paper on product Happy and reordered again
Kerry Jones
6727 reviews
N/A
11 months ago
I have purchased Live Unlimited London and I love it
I have purchased Live Unlimited London clothing a few times now and I absolutely love everything about the range In fact it s my new favourite shop Firstly the fabrics used feel luxurious and every item that I have purchased has been finished beautifully The sizing is accurate too Everything that I ordered arrived very quickly and beautifully boxed and packaged no plastic bags either it fitted perfectly and looked good on No returns yet from me The trousers are a little on the long side for me because I m very short and I emailed them to ask for a shorter leg and they replied almost immediately saying that I m not the first person to ask and that they will ask the design team I ve never received an answer that quickly before so I was pleased about that aspect of their customer service as well as the quick delivery I think the pricing is also pretty reasonable because the fit is really good and the fabrics that they use is absolutely sumptuous I don t normally instruct my family to feel the fabric of my orders but the Live Unlimited London clothes all deserve to be felt I am absolutely delighted with each and every one of my purchases and I will definitely be purchasing from Live Unlimited London again
Sue Bralee
6727 reviews
N/A
11 months ago
Absolutely can rate Live Unlimited for
Absolutely can rate Live Unlimited for quality and choice Debbie is an asset to the Company dealing with my query professionally and effectively
Susanna Frost
6727 reviews
N/A
11 months ago
Well 5 stars again
Well 5 stars again Evri have lost a parcel which is pretty commonplace Live unlimited have responded immediately to this Great service
Karen
6727 reviews
N/A
11 months ago
Very good service and if things go
Very good service and if things go wrong there is an excellent response from customer services They go above and beyond
Roslyn
6727 reviews
N/A
11 months ago
Little black dress
I ordered a dress for an occasion when it arrived it was beautiffully wrapped and the dress was amazing on I would also say true to size will be ordering from here again