Lmx-touristik Reviews

BEWARE - DO NOT USE THEM

Absolutely horrible service extremely poor customer support and no flexibility at all Never ever gonna book via LMX again One of the worst experiences I ve ever personally had from a customer service perspective

I will sue this company soon

EWARE DO NOT BOOK WITH LMX After we had booked with LMX we wanted to make sure that we also got a transfer from the airport to the hotel and back The transfer service agency never got our information and so we had to book our transfer ourselves despite LMX crediting the money from my account We ve never received a voucher and were told by the hotel and transfer agency that nothing was booked for us and that they didn t have any information for our names I send a reclamation 2 days after coming back from Corfu and it has been dragging on for 4 months now After additional calls were one person said that they got the info that nothing was booked and we thus deserve a refund we were send an email today that the GPS of the bus showed that it was at our hotel despite the fact that noone was informed AGAIN NEITHER US THE HOTEL OR TRANSFERAGENCY So the 60 I had to pay for transfer out of pocket as well as the money they had deducted is gone They are literally lying and coming up with some random fishy GPS explanation BEWARE LMX are behaving in an almost criminal way As you can see with other reviews this seems to be a common way for LMX to make extra money as many people said the same thing about transfers with LMX Company should be investigatedAfter multiple calls they are still lying and laughing about customers complaint Update They send me literally a gift voucher for their service over 50 basically admitting some kind of wrongdoing Never in my entire life would I use LMX tourist again

Poor customer service

I will sue this company soon Do not ever book anything from them ever Here is what happened to me Booked a hotel in Turkey without flight with my girlfriend 2 days before the start of the booking my dad passed away Both my dad and my girlfriend are regular visitors of the hotel that is why the hotel gave us a written signed stamped approval that we can get a full refund from LMX touristik and they won t claim any money from our stay Also they understand this is force majeur and LMX touristik doen t LMX touristik refused to pay anything back and asked for a written approvement of the full refund from the hotel I supplied them this document and still they tell me by typing one sentence emails The hotel declined a free cancellation Since the hotel didn t ask for any money LMX made unethical undeserved profit Auftrag 2645039

I am trying to contact them for a week

A cheekiness how they work Please Do not book there there are only problems and dishonest answers I booked a vacation and after a month I get the email that the hotel is not open in the middle of high season What an excuse I asked the hotel directly what the situation was and they confirmed that the whole hotel was fully booked for several months And on it comes the organizer only after a month on it and with such a cheap white lie Not even a proper answer you get to the emails In a few days I will contact my lawyer and hand over the case If nothing happens Booking Number 2779399

Never again

I am trying to contact them for a week now and they don t have a working telephone number The website is really poor as well to get any useful information Worst customer service

LMX ist nicht zu vertrauen

We booked a vacation in Greece last year trough our travel agent with LMX The hotel we booked told us they had a technical problem with some of the rooms Because of that our room was not available and we were given the option to go to a different hotel The second hotel was definitely a downgrade in comparison and we tried to reach LMX to ask them to provide us with a different hotel But they were unable to reach every time we tried to call Our travel agent in Belgium did manage to contact them and we were told we would receive a full refund for the hotel Now one year later our travel agent is still trying to get the money back They keep promising they will pay it soon Edit after reading your response i have emails that can proof we have had more contact after that date Now you are asking our travel agent for some extra documents before paying the money back but these are things that just don t exist in the Netherlands I don t understand why it takes such a long time and so much paperwork to pay me back the money it wasn t this hard when i had to pay for it -

A nightmare ride

LMX cancelled my vacation and expected me to still pay for it Stay away from LMX In my opinion this company is a complete scam machine After my loss I learned from many people who had similar experiences with this company Anyone who reads this warning of mine and continues to use LMX it your fault for all bad experiences that will come your way

Never again

Unfortunately I cannot give LMX less than 1 If I could it would be a big ZERO We booked our trip from Budapest to Antalya Side The flight schedule was changed one week before with a stop to Berlin It should have been a 2 5 hour flight insted we left Budapest at 18 30 landed in Berlin around 19 40 and waited there over 2 5 hours before leaving to our original destination My four-year old son was refused to use the toilet There was no air conditioning during the stop we were left in a sauna for over 2 hours No drinks or food was served or offered the crew was really really rude and pretended that they do not speak English or German Not to mention that a pregnant lady got sick behind me there was no bag and the whole thing was left there all the way to Antalya The plane was very dirty and disgusting Than we arrived finally to Antalya but the transfer bus was nowhere to find After several round and a TUI guide finally helped us thanks to him we managed to find the bus We arrived to the hotel at 6 am on the 25th instead of the original 10 pm on the 24th July transfer also calculated LMX is not picking up the phone the local agency cannot help with the claim and advised me to turn to LMX which I did but noone replies anything I think saying sorry is not enough here I asked for a call-back as I tried many times to contact them via phone but no one is picking up the phone Tailwind and LMX are the worst combination