Loansmart Reviews

Loansmart Online Loans NZ Apply For Fast Personal Loans Online

loansmart.co.nz
4.62
21 reviews
Excellent Rating
Based on 21 user experiences

Rated 4.62 out of 5 by 21 Happy Customers

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9.5%
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AI Review Summary Based on 21 reviews

Customer reviews for Loansmart are overwhelmingly positive, with many users praising the service quality and speed. Several customers highlight specific staff members for their professionalism and helpfulness. A recurring theme is the efficient and smooth loan process, often completed faster than expected. While most feedback is laudatory, one review mentions disappointing website terms.

What customers love
  • Helpful staff
  • Fast processing
  • Professional service
  • Easy process
  • Great outcome
Common concerns
  • Website discrepancy

Last updated 2 months ago

R

Loan Smart Worst customer service ever

I needed to secure a couple of international flights and looked for a 10 000 loan to purchase them ASAP I thought contacting a broker would be faster A lot of mucking around even though theLoan Smart broker said it was going to be approved today He booked a meeting last Friday 14 June 24 and didn t turn up I was very worried thinking something bad had happened to him or family I rang the call centre and they told me he had left for the day Sending several emails he didn t reply It was Wednesday the following week when he contacted me with a contract disclosing 18 95 unsecured thst he earned a salary plus 4 commission on the loan I asked what happened to him to not to turn up to the meeting and not reply to my messages and not answer my calls No reply However it was not yet approved because he expected me to pay for credit contract insurance despite my offering of 2 different types of security including a 12 000 car I said I couldn t pay for an amount I didn t know how much as it wasn t specified in the contract it looked optional However he said no credit contract insurance no loan because it was too risky even though I have a good credit score He made some really hurtful comments making me feel like a piece of trash I m taking it up with management In the following day I applied for a loan with another broker company and they approved a loan in less than 10 hours it would ve been sooner if I weren t sleeping during the day as I work N shift They accepted my car as security and the interest rates charged were only 15 Then I consulted an acquaintance who works as a financial advisor and he told me those insurances are like 1 000 per 10 000 borrowed You get nothing back if you pay the loan earlier According to the contract that awful guy would receive 40 of the undisclosed insurance amount which I now know was too high for no reason More information about credit contract loans are widely available on the Internet I strongly encourage people to talk to more than one broker company or lender because the sharks are too many and they don t mind ruining your self-esteem and stretching your finances to fulfil their greed That s how I felt about the service offered by Loan Smart
B

Very disappointing

The process of signing up was ok friendly staff too However what is posted on you website is completely different once the experience starts I was told 3-5 business days to process the request and I firmly believe that if I hadn t been calling to check up on the process I wouldn t be informed that it was rejected I was really depending on you guys to help me out of a spot but now I just feel as if you took my money knowing I wouldn t get through this was a bad experience for me and I believe that it has shut the door for me and loans Thanks a million loansmart for opening my eyes to what it really is
T

The whole process was very easy

The whole process was very easy Adman was great He was very helpful and quick The outcome was better than I had hoped for
S

Sahil my super HERO

The best staff at loansmart Sahil from Auckland was absolutely amazing and very professional He went out of his way to help me and advise on whats best for my situation I can 100 recommend LOANSMART THANK YOU Sahil you are my super hero
M

Thankyou Julian Sheridan for helping

Thankyou Julian Sheridan for helping me with my application friendly service fast communication highly recommend
D

Loansmart are the BEST

Loansmart excellent professional service Sahil Chawla is amazing Fantastic customer service and great outcome These guys are the BEST
S

Jonathan was awesome and worked out

Jonathan was awesome and worked out everything to suit my needs much appreciated Thank you
S

Loansmart is highly recommendable

Loansmart us highly recommendable Kapila Panchwagh is so very helpful very quick so friendly organized amazing on to it She s very reliable and makes it so easy from applying your application Good job Kapila You re the best keep it up sweetie
L

Loansmart is 1

Melvyn was super helpful extremely fast and helped me achieve what would work for me Cannot recommend enough
S

Excellent service

Thank you Adnan and Loansmart You really helped me get the consolidation loan which has really improved my financial situation You moved very fast and your service was excellent I recommend Loansmart as a wonderful place to get your loans sorted out Many Thanks Danie O

About Loansmart

Loansmart offers fast personal loans without the hassle We focus on your needs provide solutions that are fair affordable Trusted preferred 5-star rated

United States

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Frequently Asked Questions

Loansmart offers fast personal loans, same day loans, cash loans, emergency loans, unsecured loans up to $75,000*, wedding loans, debt consolidation loans, second chance loans, small business loans, home improvement loans, and unsecured car loans. *Subject to responsible lending checks and lending criteria.

Annual Interest Rates (AIR) range from 9.95% p.a. to 32.50% p.a., with loan terms from 6 months to 84 months. Fees apply, including a Lender Establishment Fee and a Loansmart fee. For example, a $10,000 loan over 60 months at 14.95% includes a $215 establishment fee and a $745 Loansmart fee, with a total amount payable of $15,576.98 and an APR of 19.33%.

The application form takes about 3 minutes to complete. With responsible lending checks, approval can be within 1 hour and same-day payment is possible for eligible applicants.

No, Loansmart offers a paperless, online experience. You do not need to download, print, scan, or email documents.

Yes, Loansmart provides options for applicants with various credit situations, including those with low credit ratings or bad credit scores.

About Loansmart

Loansmart: Online Loans NZ for Fast Personal Loans

Loansmart is an online lending service based in New Zealand, operating as Loansmart Limited from an address in Auckland. The company is an Associate Member of the Financial Services Federation and holds a Full Class 2 Financial Advice Provider Licence issued by the Financial Markets Authority (FMA). It is also a member of Financial Services Complaints Ltd.

The business describes itself as a broker providing access to multiple lenders through a single application. It states that it offers fast personal loans, same day loans, cash loans, emergency loans, and unsecured loans up to $75,000*. The company highlights that it serves applicants with various credit situations, including those with low credit ratings or bad credit scores.

Loan Application and Process

Loansmart outlines a process that includes a 3-minute application form, with the potential for approval within 1 hour and same-day payment subject to responsible lending checks and criteria. Applications are handled by licensed financial advisors, and the company emphasizes a paperless, online experience without the need to download, print, scan, or email documents.

Rates, Fees, and Responsible Lending

Annual Interest Rates (AIR) are stated to range from 9.95% p.a. to 32.50% p.a., with loan terms ranging from 6 months to 84 months. The company notes that fees apply and provides an example: a $10,000 loan over 60 months at 14.95% includes a Lender Establishment Fee and a Loansmart fee, with a specified total amount payable and an illustrative APR. All loans are arranged by licensed financial advisors with affordability and long-term financial wellbeing considered.

The company references its status as an FSF member and commitment to responsible lending and borrower wellbeing. It provides links to a Responsible Lending Guidelines page, a Privacy Declaration, and a Responsible Lending Code. It also displays a Financial Services Complaints Ltd number and an FMA license number on its site.

Customer Service and Contact

Customer support is available by phone at 0800 255 155 during weekdays from 8:00AM to 5:00PM. The website includes a loans calculator, guides, and a section for 5-star reviews. Physical address details list the office at 33 Broadway, Newmarket, Auckland 1023, with additional regional labels such as Loans Auckland, Loans Hamilton, Loans New Plymouth, Loans Wellington, Loans Christchurch, and Loans Dunedin. An email address ([email protected]) and multiple social media links are also provided.