Lochtay Reviews

Poor Run Down Place

We have stayed in many beautiful holiday rentals and have never had to complain about anything as they have all been as advertised BUT please be aware that this place Oak Cottage Loch Tay is very run down I would like to say staff did sort some things out that we alerted them too but as the days unfolded so did lots more other faults too which we did not mention to them as to be honest we were meant to be relaxing on our holiday and not meant to be spending all our holiday reporting all these problems Why ALL these problems have gone unnoticed is anyones guess We were greeted with a Bed sheet which had big URINE stains on it which staff came and changed when we rang them about this YUK why was it put on the bed in that state in the first place We had to wash all glasses crockery cutlery utensils pans place matts before we could even use them all as they had got other guests food on them There was Dried food stuck to one of the dining table chairs Curtains hung off rails in lounge and twin bedroom curtain hems all hung down on lounge and bedroom curtains staff came and sew some of them up by hand filthy bedroom curtains and patio door curtains staff removed the patio door curtains to wash but when returned they had shrunk a few inches so looked terrible Kitchen unit kick boards fell down each time the dishwasher was opened they came and fixed clips to them and fastened them back up Wooden work top around sink had black mould on it No hot tub head rests as they had been removed We actually returned home 2 days early as we could not face staying in this place any longer I have emailed the owners who basically have said that staff fixed the problems that we told them about which is true as we actually emailed to say a thank you to the lovely staff at the time but this was before all the other stuff that we found But this still does not deter from the fact of the poor state and condition cleanliness that we found this place in You don t pay 1100 for a week to walk in the door and have to spend nearly 2 hrs cleaning it and ringing for the maintenance man to come and fix a list of problems But according to the reply of the owner we should be grateful that we were ONLY paying 1100 per week and not 2000 per week like some of their other rentals VERY VERY POOR run downplace Covid safe NOT IN THE SLIGHTEST Cannot recommend this place at all

Be very wary of this company

Be very wary of this company I booked Osprey lodge situated on Loch Tay for my husbands 40th birthday surprise I planned many activities around it and arranged for his family to come and meet us in Scotland as a surprise 2 weeks before I randomly picked up an email to say that due to a glitch in their system they had double booked and they therefore couldn t honour the booking despite me having paid in full and had a rental agreement with them I had to tell my husband about the whole thing and everything got cancelled Luckily the nice people at Highland Safaris the local adventure company gave me a full refund for all of our booked activities out of respect But I hold lochtay co uk responsible for ruining an extremely special time for us And also to note that the manager wouldn t speak to me on the phone Would only communicate by email She felt it was enough to offer me a larger property elsewhere a property that wasn t on the loch and wasn t secluded I never leave bad reviews but the error was inexcusable and caused a lot of upset Added to by the arrogant customer service we received Truly awful experience I d highly recommend to spend your money elsewhere and would strongly advise against booking any special occasion with them

Be very wary of this company

Be very wary of this company They ask for all money up front via bank transfer We arrived expecting a lodge and got tub Unfortunately when we tried to get into the hot tub it was cold We were told via the extremely unhelpful person on the contact number that we should try to throw 5 kettles of water into it and it should only be at 32 degrees Following a phone call between him and the cleaner he told us that the last guests had left it in a disgusting state and that we should wait until the next day to use it Cleaner then turned up and stuck her hand in then told us the same Customer service is awful Requested a partial refund as a goodwill gesture and were told that wasn t available as it was a health and safety issue despite no-one calling us about it

Stayed in killin and had a fantastic

Stayed in killin and had a fantastic stay Beautiful spot by the river opened the main doors onto the deck to listen to the water bubbling along Sat in the hot tub under the stars House is modern but really feels like a cosy luxury getaway Great to walk into the town too Definitely be back