Lockpickworld Reviews

Terrible shipping problems systemic to their company not the shipping companies fault

I ordered a product from lockpickworld and after three business days I sent an email asking about handling time A day later a shipping label was made which shows the item as shipped After 7 more days UPS still showed they haven t received the package yet I emailed customer service again and they said UPS sometimes hands packages off to USPS and that might be what happened I explained that if that were the case UPS would show that in the tracking but all it shows is they haven t received the item yet Next day customer service emailed me and said tracking has changed and shows it s on the way yes after many days and many complaints The package still had the same tracking number so this wasn t the shipping companies fault but lockpickworld sitting on my order for over a week Customer service lied twice trying to cover their mistakes Eventually I got my product and the owner emailed me back and said the CSR made a mistake and Lock Pick World has been supplying lock picking tools online for about 8 years and our UK sister company for 20 years Lock Pick World alone dispatches between 30 and 100 orders in a day Over eight years I think 30 complaints is a very good sign I agree if it wasn t THE SAME COMPLAINT EVERY SINGLE TIME Like a wrong order here and there shipment got lost but just not shipping items is crazy If I hadn t kept up on the shipping and threatened to charge back on my credit card I m sure I d still be waiting on it

AVOID LOCK PICK WORLD

Poor service This company kept my money for 5 days before I had to badger them about my order not being shipped I was told for that no apparent reason a third party company had flagged my order for fraud I still haven t received a refund on an item they charged 55 but then offered as an add on for 39 I asked them to make it right and yet they refused And Dangerfield lock picks are terrible as well Avoid these guys at all rish

excellent service and great quality product

I ordered the 27 piece skeleton key set to open my antique hutch that I ve had a while but lost the key and couldn t access LockPickWorld processed my order quickly and when I was concerned that I had not received it they helped me understand that there was an additional step for customs since I m in Canada Excellent service and great quality product

Had a great experience with lock pick works

I ve had no issue I got what paid for abd I look forward to going through them again for my next purchase