Door Locks & Security products
Based on authentic user experiences
VF
6730 reviews
N/A
11 months ago
I was most disappointed in the service I received from this company I advise you to shop around further as their customer service level is low and the prices are high
I placed an order Friday 3rd Feb which said on the website to expect delivery Tuesday 7th Feb The funds were withdrawn from my account at the point of order 210 60 I was immediately emailed by the company with an invoice attached stating order placed 3rd Feb delivery 1-2 business days Of course this reinforced the website expectation of two business days Monday 6th Tuesday 7th Accordingly I confidently booked a fitter for 10th Feb to allow for any delay in shipping Monday 6th I received an email telling me there was no stock a delivery was expected at the end of February putting delivery at the beginning of March There was no apology just a request to hold my order for a month I was quite dismayed at this and said I was unable to wait and what alternatives could be offered I received a quite curt response telling me there is a small note on the webpage telling me they are out of stock I was not happy with this response after all when I placed the order it told me delivery 7th Feb when I received my invoice it implied 7th Feb yet I was being told it is my fault for not ignoring the two very clear messages and instead rummaging around for small print on the site I asked for a refund and also put in a PayPal claim for a refund as the seller could not fulfill the order as per the 7th Feb expectation they set at the point of order and in the invoice they emailed to me I explained to the seller that I could not wait and also that I had made the refund process simple by contacting PayPal so it was simply a one-click for the seller and the matter was resolved Instead of simply doing this I had a very rude response from Geoffrey Campbell again blaming me for accepting the quoted date on the site and in the emailed invoice and telling me at no point did they say delivery would be Tuesday 7th despite me having it clearly in writing from them only 3 days prior He went on to say the quoted delivery of 1-2 business days was also not able to be relied upon I was quite shocked at how poor the customer service was and completely stunned that the company could email you an invoice with a delivery expectation of 7th Feb then claim at no point did they say what was written on their invoice I wish I could upload a picture to allow readers to see the invoice I was sent stating this delivery timescale in writing I have received a refund blocked the very rude Geoffrey from sending me further correspondence and also found a company that will get me the item Wednesday 8th at less than half the price I have to thank PayPal for their amazing service with unscrupulous companies I do feel the outcome would have been very different if I had paid by debit card as the service was most unhelpful from The Lockshop-Warehouse whom I felt would not have refunded me without the immediate assistance of PayPal
Foz Baig
6730 reviews
N/A
11 months ago
Excellent fast service
Excellent fast service Thank you
John Dagley
6730 reviews
N/A
11 months ago
Super service
Super service Excellent price for keyed alike padlocks Delivered swiftly Excellent service and will be recommending
Norm Stephens
6730 reviews
N/A
11 months ago
Literally the only place that knew their product
We had a Solidor installed a while back and after getting locked out far too many times by leaving a key on the inside I decided to source a replacement Ultion WXM lock with an internal thumbturn All you have to do is measure the lock and order the correct size you would think However I measured the existing lock as being 37mm either side and Ultion only offer it as 35mm 35mm or 40mm 40mm apparently meaning it would either be too short or too long I contacted lots of authorised resellers of Ultion locks I contacted Ultion I contacted Solidor and I contacted the company who put the door in for us Without fail we were met with either no reply the most common with companies doubling up as locksmiths and resellers who don t answer emails or the phone a reply that was pointless and totally bereft of any product knowledge or common sense or a reply where they told me to just go bigger 40mm Then I stumbled across Lockshop Warehouse I rang and spoke to Geoff who explained that although Ultion s 35 35 lock is sold as that it is actually 37 37 He also mentioned that if I had gone with the other advise the 40 40 from Ultion is actually 42 42 Why oh why does no one else know this If you are an authorised reseller of this product you should know this surely So an instant answer without messing a warm chat and simple answers to a couple of other questions product ordered and in my door within 5 days and it had to come via Ultion as I wanted to my existing key code Very good prices and will definitely be ordering some extra locks already quoted for shortly Highly recommended
Paul Davis
6730 reviews
N/A
11 months ago
Excellent service
Excellent service - prompt and a very fair price for a replacement lock Impressed would use again without hesitation
Chris Williams
6730 reviews
N/A
11 months ago
Exemplary service
At a very busy time of year and despite the pandemic the service from Lockshop Warehouse was outstanding I received immediate confirmation of order and regular updates until delivery two days later by express courier Better still the price of the padlocks ordered was the best anywhere on the net by some margin as was the delivery cost especially for the default express service This is an example of a family business with a physical shop able to offer far greater expertise as locksmiths at better prices than any of the big players Highly recommended
Stephen Irvine
6730 reviews
N/A
11 months ago
Outstanding customer service
Absolutely fantastic experience with help from Geoffrey He helped me go through about 30 doors and labelled every one of them to make installation easier Highly recommended
Edward White
6730 reviews
N/A
11 months ago
Impressive Service
Extremely impressive service and knowledge provided by Geoff Really took the time to understand my needs and find a solution in what was a niche situation Was always happy to answer the many questions I had and happy to review photos and check the proposed solution would work Geoff even went to the effort of calling lock manufacturers to check if they would be able to offer a certain type of lock Had I have not spoken to Geoff I would have purchased a solution which wouldn t have actually worked and would ve wasted my money Prices were competitve and fair Thank you Geoff
Ken Needham
6730 reviews
N/A
11 months ago
Excellent
Phoned to ask about new locks for my doors Very helpful and informative Very quick delivery Ordered three locks with extra keys Monday Tuesday three locks made keyed alike and posted delivered Wednesday Excellent Also a bit cheaper than other quotes I d had for same locks
Stuart T
6730 reviews
N/A
11 months ago
Excellent online purchase experience
I purchased two Union Deadlocks and additional keys to those supplied This company was the most competitively priced that I could find on the internet I did their online chat and emailed them later with a query Both of these services were quickly responded to and my questions fully answered Locks arrived within two days of order Excellent experience - I would not hesitate to use them again