Loft Reviews

DO NOT GET THE CREDIT CARD

DO NOT GET THE CREDIT CARD I applied and got the card I was out of town and saw the bill 6 days after the due date I PAID the bill immediately I was charged a 30USD LATE FEE Didnt see the bill was then charged ANOTHER 30USD LATE FEE Argued with customer service and told them Id pay it because I was 6 days late THEN THEY BILLED ME ANOTHER LATE FEE Never again I love Loft their clothes are nice but this CC issue is going to kill them I will NOT pay another penny and will not buy another LOFT product DO NOT GET THE CC its a RIPOFF so sad

I will not be returning to the Seal

I will not be returning to the Seal Beach location Today there was a cyber issue with ordering I had ordered early in the morning 2 items and the order was confirmed When I got to the Seal Beach store just after opening they had bagged 1 item and I found the other item I had ordered on the rack The associate said it was the incorrect color sandwashed black I looked up my order and she was wrong the color was correct I showed her my order and just at that time they put the same black dress in the back for another order clearly after mine I asked if they had put the dress in the back and they said yes I asked if I could have the dress that was in my order The associate said no and offered me to drive to another store Really I got up early to secure the order and the associate didn t understand that she should honor that I was first

Don t order online

Shopping in store is great Their online experience is terrible Some items ship quickly while others lag CS is literally worthless as they re unable to cancel modify or provide insight to an order Literally all they can do is tell you a blanket delivery date I have confirmed this is the extent of their power with CS twice If you don t get an order by their general date they d then have to file a claim with a specialist and a refund isn t guaranteed It s insane I ve never heard of such a thing It all sounds make up it s so nonsensical They ll also frequently ship in multiple shipments I will never buy from them online ever again The way they try to cheap out on CS and do their best to keep product and customers money is horrible

Very poor treatment of customers

Very poor treatment of customers They have repeatedly canceled online orders on me when their system allowed me to buy the items only for them to run out of them So their system is clearly not accurate in terms of stock count So just because you buy something don t assume you ll get it Also other companies often give a future 10 discount if they disappoint customers like that but you ll get nothing from LOFT just a lot of disappointment And lately the quality of their clothing hasn t been good either I bought a pair of pants that looked great on the model but they absolutely drowned me You could have fit 5 of me in them And the fabric that was supposed to be light and summery was stiff and scratchy I used to love this company but they just don t seem to care about their customers any more and their products aren t what they used to be either

Don t order online

I placed an online order in late January One item was immediately canceled and then I waited TWO months for an update about the other 2 items which had been canceled I emailed customer service about a week after I placed my order and it took them 10 days to respond but their response had no answers to my questions I m done with Loft online and in-person

Don t buy from this website

I will never purchase from this company again It took a week to receive my order which looked nothing like the items online I requested a return and sent the items back I received an e-giftcard because they said it had been 30 days since the order was placed It has actually been 28 days since the order was received Horrible customer service and return experience NEVER AGAIN

Loft has the worst customer service

Loft has the worst customer service I always hate having to contact them because they can only go by canned responses I recently had an incident where I didn t receive my package I contacted the post office and they researched it and said item was not sent and to contact Loft I contacted Loft and she said I will open a ticket and wanted to know if I wanted to get the item again My original purchase I used the 10 rewards I had The new item they charged me the 10 plus tax on my credit card I asked about it and was told I had to wait for the research to be done I have no notification of the research or refund or anything I always have people give me gift cards to Loft but I am seriously rethinking this if this is how they treat repeated customers

BAD service experience on loft shopping

Very bad experience have on loft purchase 19-May purchased on their store commit me I can get delivery on before 27-May till today 11-June I am not getting package After multi-calls with loft just being innocent telling me they are not charge for this and giving me different department No to call and each department saying same words and send me to another department till today have no solution