Lofta Reviews

Terrible company

Terrible company They send you expensive cpap devices but will only refund if the box hasn t been opened Who would return something without trying it They ll give you credit for other purchases Buyer beware Update The company actually refunded our money and we sent back the equipment Shocking but true

There sleep study with watchpat one is

There sleep study with watchpat one is not as accurate as they say it is They say no sleep apnea and in house sleep study says yes you have it Hmmm This can be very dangerous for a person suffering from osa but being told their not They say they will review your study but don t tell you anything other than the numbers they send you Not very helpful So if this company is who you are thinking about using I would suggest looking elsewhere Just my opinion

Fantastic service

Customer service and advice from Respiratory Therapist Narina Sagha was fantastic She is truly dedicated to helping people through this process She is thorough on point knowledgeable and caring

Don t be misled by bad experiences

No offense to the people who left a 1-star rating but had they done some prior research they could have avoided their issues -You need to vet your own insurance to see if they will accept Lofta s prescription and cover the prescribed device s and also see if your insurance requires a rent to own period This is not Lofta s responsibility I ve never even known a doctor s office to check such things it has always been the patient s responsibility to contact insurance and see what is covered or not -Lofta s own FAQs state that they only offer in-store credit for opened returns As inconvenient as this may seem it is actually pretty generous considering a lot of places do not accept returns on used medical equipment whatsoever As for my own personal experience the process was amazing I was able to find a discount code and received the in-home test for about 150 It was free expedited shipping so within a week I was able to receive the test take the test and send off for the results My results were processed within a day or so and I spoke with a representative about my results the following day In total the entire process was less than 2 weeks In all fairness you can interpret your results yourself The person you speak to on the phone about your results is not a doctor They will help you understand things and pick out your equipment but this is all stuff you can do yourself Just make an effort to self-educate and do some homework I had my cart put together before I even spoke with my representative and they went ahead and applied a 20 discount to my cart with free 2-day shipping Yes they recommend things like counseling services etc for an additional charge but I did not once feel pressured into purchasing such things Overall it was a fantastic experience and I wish I had done it months if not years ago

Great customer service

Great customer service - if you have any issues just contact them either by email or phone and they ll help resolve them for you It s also surprising how quickly they respond to emails too