Logitech Reviews

I would give no stars if I could

I would give no stars if I could I ordered a headset that stated it was in stock on the 30th November My order still says accepted I have tried to contact them multiple times but get absolutely nothing back I have now emailed asking for a refund and my email has been rejected Trading Standards need to get involved I wish I had read the reviews before I ordered

Disgraceful Customer Support

Disgraceful Customer Support After a week of faffing around I finally got to returned a 180 keyboard per their instructions It s been 6 weeks now and UPS still have not delivered it back Logitech say they are investigating but it s been 5 weeks since then UPS have basicslly lost it and Logitech are so bad to get hold of or get any sense out of they honestly don t seem to care Dozens of emails dozens of calls multiple case numbers Nothing Worst shopping experience I ve ever had

Ordered ear buds a week ago which

Ordered ear buds a week ago which stated 2 working days expedited delivery Impossible to call to discuss the fact the order is still a week later sat in Processing and the payment on my banking in processing When you do get through to an agent on chat support they either pick up the chat 30mins later just as you give up I imagine seeing an easy closure for TTSO they only pick up chats for closures when the customer gives up on the session when you do get an agent they can not confirm an ETA or expected date the order and payment will even be processed just we will do it when we can get to it Be warned never buy direct customer service is none existent and you can not cancel an order even where it s not even been processed for payment let alone sent to the distribution for shipping Joke of a company who need to wake up and invest in customer service

Dreadful company

Dreadful company I ordered a keyboard case for my iPad Air 3rd gen It s supposed to be compatible but is not and doesn t work Am trying to return the item but when I eventually manage to get the company on the phone they NEVER do what is promised and I am still waiting for a Returns label Delivery takes ages too

Item took 3 weeks to arrive

Said 2-3 days delivery and when speaking to a live chat person they said that is 2-3 days after the order has been shipped from the warehouse In what universe does that make any sense This is extremely misleading and Logitech ought to be ashamed to have this shoddy business practise especially at this time of year as people ordering things for their families friends for Christmas will receive their items way after their expected due date Don t get me wrong the products from Logitech are good but if you are going to mislead a person into waiting 2 weeks for something to be delivered when it is advertised as a couple of days you lose my respect immediately I wouldn t recommend ordering from here as any customer service that I spoke to were useless kind but useless and couldn t give me any information and just told me things I already knew I can t believe a brand this reputable has had this issue for years now

I rarely give 1 reviews for anything

I rarely give 1 reviews for anything as usually a company will they their best to resolve unexpected issues I ordered from Logitech directly and well never again Understand it was a busy time of year but there was zero communication when the item may ship and it took 10 days in the end to receive it I emailed support spoke to live chat asked via DMs on Twitter Nothing Eventually the item arrived and only days later did Logitech support bother to reply with we can see it s been delivered message Absolutely shocking service from a brand who does make good product

Absolutely awful customer service

Absolutely awful customer service and feedback I ordered the heavy duty equipment bundle and paid for the 1-2 business day shipping this was last Saturday and is still yet to arrive I understand this is a busy time of year but when you ve paid extra for faster shipping feels like I ve been scammed why have an option when they clearly can t keep to their standards very disappointing

ITS JUST SHOCKING HOW BAD IT IS

Shocking My first and last shopping with Logitech It s just shocking how they treat their customers Ordered on the 02 01 it s 07 01 I have picked the 1-2 days delivery and still nothing They sent me a message where I can track my order and the tracking button is blank dead Never recommend anything from them