Lojack Reviews

I ve been trying to contact them for 2

Lojack has sent several emails to renew our coverage Payment was taken out of my bank account to them but was not credited to our renewal I have sent several messages to their support and even had our car dealership call them on our behalf We did get a case which said they would credit our renewal That was 3 weeks ago--and we still get emails that our renewal coverage is expired I am going to dispute our payment to them I have no confidence that they could ever find my car even if it was parked in our driveway Terrible customer service

My Lo Jack stopped working 6 months ago

I ve been trying to contact them for 2 months and they haven t charged me for the service that I m trying to cancel without success as they scheduled to come on April 25th to install the tracker and even that s why I want to cancel

Beware LoJack is a scam and are crooks

My Lo Jack stopped working 6 months ago when my daughter drove my car to her cousins house My location says my car is still at my daughters cousin s house I have contacted customer service multiple times and haven t heard anything back from them not once This service was added onto my car financing when I bought the car 2 years ago I m going to contact the finance company and see if I can have the remaining amount taken off my balance since the thing isn t working

LoJack device slowly drains my car

Beware LoJack is a scam and are crooks My dealer installed LoJack on my car and the guy came to my place and supposedly installed it But it doesn t show on my registration like I heard it should have ljk printed on it I it s been 8 years and I have no idea if it s working or the battery has died long time ago I called them and I was automatically transferred to voicemail can you believe it

Give zero stars I would give 0

LoJack device slowly drains my car battery If I park my car for two weeks the battery is dead I got a new battery but makes no difference Auto dealership is certain the LoJack device is causing parasitic drain but they can t find the device Spirion refuses to remove the device claiming the contract between the company and me is only for installation and monitoring Spirion told me to find an auto mechanic to remove it at my own expense But mechanics can t find it So I m stuck in a nightmarish loop

LoJack is not dependable

I would give zero stars I would give 0 These are crooks working with the people who are stealing our vehicles on a daily basis I was told that LoJack is something good to invest in well when my son s hellcat was stolen obviously it was cut by the thieves so LoJack told me if they do not recover the vehicle in 30 days My warranty was 10 000 well guess what multiple calls from San Diego California People that can t even understand telling me they cannot cover the warranty because insurance isn t paying the total which doesn t make any sense at all They closed out my claim they never got a penny from the warranty I believe this is some kind of inside job between the crooks and LoJack I was informed by my detective who was investigating the stolen vehicle that LoJack is a waste of money and gap insurance as well The sorry people take the property from us hard-working people and come and take whatever they want such losers

I don t even know where to begin

LoJack is not dependable It takes hours to locate your vehicle Don t waste your money

Can be lower than ONE star

I don t even know where to begin I ve never encountered such an irresponsible company in my life Let s start with the so-called Professional Installation 1 A professional technician called and we agreed on a 7 AM appointment I was downstairs waiting from 7 AM but he didn t arrive until after 8 AM and didn t even bother to apologize 2 He didn t show me anything after the installation so I have no idea if he installed a new GPS or just reused an old one 3 The installation was far from professional He simply connected the positive and negative wires completing the job in just 15 minutes 4 The biggest issue is the GPS placement near the OBD port where it s easily accessible and could be disconnected by anyone without any trouble 5 On the third day I found a sticker with the GPS serial number on the street next to my car And that s where the real nightmare began 6 The GPS hasn t worked since the day of installation I ve spent countless hours and energy dealing with customer service which is another ordeal in itself waiting hours just to speak with someone 7 They don t offer 24 7 customer support You can only reach them Monday through Friday from 8 00 AM to 5 00 PM 8 During the first week the device was completely non-functional which they acknowledged but did nothing to resolve Outrageous 9 In the second week they insisted that everything was working perfectly on their end even though I was only receiving location updates 2 or 3 times a day Just 2 or 3 times a day 10 I requested a new unit and asked if I could install it myself thinking I could do a better job than their professional but they refused claiming my device was working properly and that they would fix it remotely 11 By the third week they finally agreed to replace the device but once again I waited in vain as they couldn t even find a technician to send 12 With the Amazon return period nearing its end I decided to disconnect the device myself And what happened Nothing No notifications no messages no phone calls from customer service absolutely nothing I disconnected the device on Sunday August 11 at 9 AM and I finally received an email from them on Wednesday August 14 saying they couldn t fix it remotely and would send a technician