


Based on authentic user experiences
Sarah
6731 reviews
N/A
6 months ago
Avoid this company at all costs
Avoid this company at all costs They won t let you return there rubbish quality items for a refund They will tell you the item smells and is not re sellable Absolute fraudulent scammers who are using morally wrong and damaging reasons to not accept your return and keep your money I will not be letting this go and I will be taking it further
DR
6731 reviews
N/A
6 months ago
Terrible brand
Customer services for this company is beyond terrible extremely slow to respond The clothes are poorly made and do not resemble what is on their website I returned the item but they minuses delivery costs - there is no mention of this in their refund policy I also had to pay to return the item using a tracked signed for service which cost me an additional 9 95 My advice for others would be to not purchase from this company there are brands that have similar items and provide good service if not excellent service Scamming customers should not be the way and all brands are built on providing excellent service and products for their customers and excellent customer service Sadly this brand fails at everything and just wants a quick buck and for the price of the items you would expect more STAY AWAY FROM THIS BRAND IF I COULD GIVE MINUS STARS I WOULD
K
6731 reviews
N/A
6 months ago
Ordered a skirt
Ordered a skirt paid next day delivery 10 days later my order is only just out for delivery Very poor service wont bother again
Jess Malone
6731 reviews
N/A
6 months ago
Misleading shipping times
Ordered a set on the 6th Sep for next day delivery it s now the 12th Sep and it s just come today Paid 5 50 for the NDD and have asked for this money back at least with no response The clothes aren t all that for the pricing and the customer service team is terrible I would avoid as this happened the last time too
Disappointed
6731 reviews
N/A
6 months ago
Untrustworthy company - be careful
I have had the same problem as the review here - they are accusing me of the clothing smelling of perfume which is not the case as I never wore the item Please don t buy from this company it is a scam
Customer
6731 reviews
N/A
6 months ago
SCAM
This website is a scam The company sent me an item which I hadn t even opened prior to returning they have now emailed to state the item is stained and doesn t have tags therefore un-refundable Avoid at all costs
Julia Hewig
6731 reviews
N/A
6 months ago
This companies whole returns policy
This companies whole returns policy needs an overhaul After 5 emails trying to contact them regarding a faulty item I finally got a return address and was able to send back the faulty item To my shock I received a partial refund They have not covered any of my postage or return postage costs which came to nearly 11 Of which they actually have a legal obligation to cover and now I find myself yet again sending email after email with no response
Miss Claire fletcher
6731 reviews
N/A
6 months ago
AVOID reported to Trading Standards
Delivery was sent out late despite paying an extortionate amount for next day delivery Customer service promises a response within 48 hours but takes over a week if you get a response at all I was promised refund on both original and return postage in writing but this has not been arranged leaving me 20 out of pocket I have reported to Trading Standards AVOID
Craig Odlin
6731 reviews
N/A
6 months ago
AVOID AT ALL COSTs
AVOID AT ALL COSTs Complete scam
JemmaT
6731 reviews
N/A
6 months ago
Good Luck returning
Very poor quality item A dress that arrived and sits as a top Not fit for purpose at all To then be told I cannot get a refund as there is a makeup stain on the dress I tried the item on for two minutes with no makeup on and put straight back in the bag to return Items are not as described and are clearly cheap rubbish which they overcharge for I d like to add it took 6 days for the email to be sent back with photographs of my damaged clothes I would never have sent something back in bad condition It s also not a case of the dress not fitting in a size 8 and the dress never even went past my hips So not fitting or completely not fit for purpose as a dress I received something not as described or advertised This company takes no responsibility or care for their items or customers Never purchasing again AVOID AVOID AVOID I come from a family with our own business and we would never see a customer be treated this way