Based on authentic user experiences
Theresa Breakspear
6737 reviews
N/A
6 months ago
Please avoid this place
Please avoid this place I bought a car in April it took me over a month to receive it at first because he s so busy and is working on it It breaks down a couple weeks later and they take it in to fix it Maybe a month or so later it breaks down again same problem and they take it in to fix it again In early November the engine oil light comes on so we park the car and call them They say they don t have time to take it in until Jan 3rd You would think they should prioritise it since it s the third time it broke down and two of those times it was the same problem so obviously they didn t fix it right It s now Jan 6th and we took the car down there ourselves on Jan 2nd so he could start working on it straight away We go there two days later to check if he s started working on it and he says he checked it and that it was just the sensor that was bugging but that he needed to test drive it before to be sure and that he d call later in the afternoon He obviously doesn t call back so we call back and he said he didn t have time to drive it so he would do it first thing in the morning the next day It s the next day now and he said he took it for a drive and that he just needed to check it again to make sure it s fine and that he ll call in the next hour Two hours later we call him because he obviously didn t call back He says he found something wrong and that he ll be in touch tomorrow One could think he d have found this problem when checking it the first time two days ago He just keeps wasting our time and lies Save your time and go somewhere else Hopefully he fixes it this time so I can get it back as I have my driving test in 1 month and haven t been able to drive the car since early November We tried telling him that he either fixes it or buys it back from us for the same price but he said he d fix it I don t know how much I trust him now that he s supposedly fixed it twice already but it still isn t right
Zo Green
6737 reviews
N/A
6 months ago
Would i buy here NO
Charles is his name the owner but on gumtree the name is mark very confusing he is awfully polite yet in my opinion thats just a front to reel you in he obfuscates consistently he doesnt advertise the sale price car registration why the sale price depends on whom turns up if its a lone woman like me the price is high if its my brother its 300 00 lower same car i have read countless reviews of this company and all are bad he puts up an outdated ebay reviews photo on his adverts ALL the cars have the number plates convinently out of picture the review photo from ebay once examined is one year old none of the cars on his ebay are sold recently please check the ebay sale dates the last car he sold on ebay was 12 months ago the positive reviews he puts on ebay are as a buyer so its for things he has bought NOT sold all the calls are not returned my son has sent 5 emails 3 calls my brother has called 6 times none returned when you try to confront him about his inconsistences in an advert guess what his line is sorry that car is sold NONE of his cars have the registration in ANY photo NONE of his cars have prices he isnt a member of the FCA financial conduct authority if you buy a car from this chap Charles use your credit card if there is a problem claim your money back on a section 75 never buy with cash never only every buy with credit card or visa then your covered would we buy from Charles NO
emma moore
6737 reviews
N/A
6 months ago
Wish I could give 1 star
Wish I could give 1 star Customer service via text started off very poor questions not answered and basic information provided Called to ensure we could see the car Turned up after an hour drive to find the car had just been sold Was talked over with aggression when we reacted to this waste of time and given the excuse that they have customers all over the place Tried to sell us another car We walked away I was told before showing up that I could not take the car away with me as the car has a new MOT out on yet we couldn t see the car we went to see All looks very bogus
Keri Devine
6737 reviews
N/A
6 months ago
Stay away Worst experience ever
Do whatever you can to stay away from this place Charles the owner is dishonest and have never once kept his word I wish I did my research better so if you read this avoid this place I bought the car and it needed to go back to him three times but it was never prioritized and never did he keep a timeline Once he gets your money he doesn t care anymore Last time car went in he wanted to get paid even though all should been part of the warranty Find another dealership - you do not want to deal with Charles
Jason
6737 reviews
N/A
6 months ago
Avoid professional serial con man
Like all of the other reviews I put down a deposit in a mini I was told that it needed a new mot put on it and it would be ready in a week or so weeks passed with no updates so I called Charles to be told that he needed to get parts in to get it through its mot again weeks passed without any update so I called again Charles said that everything was done and the mini would be delivered to me in a few days Delivery day arrived the agreed time came and went no show of the car hours later I got a call from Charles to say the mini was no longer available and he would give me a refund no apologies what so ever I was gutted I wasted so much time putting trust in this con man I also wasted money buying accessories for the mini I have now got a beautiful mini park lane from a private seller love my mini
Ian Patterson
6737 reviews
N/A
6 months ago
Still no car 3 years later he has 3
Still no car 3 years later he has 3 grand of our money Anyone fancy a trip to his business I see his changed his name to Charles aswell as company name and logo his name was Tim and stolen from us too Legally bailiffs can t do anything about a name change so I ll take some people up there and get it back my self
James Robinson
6737 reviews
N/A
6 months ago
Do not buy anything from this cowboy
Do not buy anything from this cowboy We bought a mini for our daughters 18th The next day the electrics on the dashboard didn t work so you couldn t see the indicators etc we contacted them straight away as we had a 3 month warranty The response just give the car back My response no just fix the car He then went on radio silence and not responding to emails We have ended up paying over a thousand pounds to rectify the electrics the radiator which already had radseal in it the thermostat the wheel bearings and the list goes on We will be taking him to court and have made other organizations aware of this business
Consumer
6737 reviews
N/A
6 months ago
They said they would contact me with a
They said they would contact me with a list of vehicles in my budget and I called a couple of times It s been a month they never got back to me Lazy
Bernie Beyer
6737 reviews
N/A
6 months ago
Untrustworthy
I was selling my low mileage mini on EBay had an offer from Charles London Mini centre He agreed the buy it now price and bought the car Since then he never returned any of my communications never paid for the car Looking at the reviews I can see he is a totally untrustworthy person Based on my experience and other reviews I suggest it would be unwise to buy a car or sell a car to him
Paul and Ali Girardot
6737 reviews
N/A
6 months ago
My wife was selling her Mini Cooper S
My wife was selling her Mini Cooper S to this clown Charles if that s his real name turned out to be an arrogant dictating bully I told her to report him to ebay and we cancelled the sale