Londonretrobushire Reviews

Flat battery ruined our wedding day

London Retro Bus Hire seemed to have a reliable reputation however on our Wedding Day they totally failed us Though the bus arrived early we were informed that the battery was flat We were told it would take an hour and a half for assistance to come time that we simply did not have due to our reception commitments Not only did the delay shave off over an hour of our important celebrations but it also meant that we had to pay additional charges to our reception venue for spoiled food due to lateness We were left embarrassed and devastated on one of the most important days of our lives It was mortifying to ask our guests including mobility-impaired elders and those with young children to arrange their own alternative transport at curbside on a freezing cold October night We had specifically hired the bus to keep our guests together warm and comfortable None of which happened The driver was sympathetic assuring us that we d receive a full refund as well as reimbursement of additional taxi costs As the groom I trusted his word during a chaotic moment After the event the company never contacted us We had to approach them to raise our disappointment and though the refund was processed promptly any discussion of compensation for the disruption and additional taxi fares 15 taxis at a cost of 150 was dismissed citing their terms and conditions which exclude compensation for mechanical issues The company claimed All our vehicles are on a strict 8-week maintenance plan and are inspected before and after each job they go on due to the nature of our business and the age of the vehicles So was our bus just not checked They also noted that their driver has no authority to authorise any monetary transactions And if so perhaps staff should be trained to better manage these situations as the driver s assurances led us to expect full support from the company which we have not received Adding to our frustration it was implied that our taxi reimbursement could be deducted from our refund which is both absurd and rude We were owed the refund for a service we didn t get If we had wanted our guests to take taxis we would have arranged it ourselves to begin with To sum up book with caution If anything goes wrong expect zero empathy Judging by the company s curt responses on reviews similar to ours we wish we d noticed the red flags

What an amazing experience

What an amazing experience Booked a bus for a birthday tour around London The driver Rachael was efficient and drove safely and her assistant Rose was lovely and very interactive with the children All in all an amazing day out for friends family A

Rachel the driver and Jess the hostess

Rachel the driver and Jess the hostess with the mostess provided us with a superb experience driving around London for a Hen do Serving drinks driving great and joing in with dancing Great people When it stopped raining Jess ensured upstairs as it was an open top bus was good for us to sit down