Londonundercover Reviews

Easy to order and great umbrella

Considering the brand is environmentally aware prices are fair and products are still of high quality Straightforward to order was kept informed when my delivery would come and it came much sooner than expected Great service from start to finish would definitely recommend

Perfect in quality and style

Perfect in quality and style The service is also a perfect experience

Great customer service

Really nice and helpful staff great range of beautiful umbrellas

Great product and service

After placement of order v ry quick handling of order and shipment Unfortunately for my 2nd order I had a small local issue with the parcel company which was handled by London Undercover with great speed and service all done for me without any potential risk of losing the parcel or money spent on my side Upon reception of product the umbrellas were carefully packed and turned out beautifully made with a keen eye for detail including the ornately done personalization engravings I live in The Netherlands but both from a service and a quality point of view I cannot find that locally and would certainly recommend going abroad for that extra that makes a good product and experience a great product and experience and buy a product that will give that extra sense of quality and style to your look and presentation

Excellent

I ordered Aer bag and it was really fast and easy transaction the price is fair and the delivery is on time

Excellent personal customer service 5

I got an AER bag from London Undercover LU are the only official stockist of AER bags in the UK but the bag I wanted wasn t available online as it was out of stock I emailed LU just to figure out whether they were expecting any more stock in the next few weeks before I went on holiday I wanted the bag for while I was away and got an email back very quickly from their customer service rep a very friendly helpful person called Freddie Freddie informed me that while they didn t have any of the product I wanted online they did have just 1 left in one of their London stores and if I was local they would be happy to put it to one side for me to collect Unfortunately I live in the north of England so couldn t get to one of their stores but they very graciously offered to get it sent to my home next day delivery completely free of charge This was such a refreshing and genuine bit of customer service that I would definitely go out of my way to buy from them again We should support businesses such as this who demonstrate good customer service Worth noting that the bag is spot on too great quality and well packaged Good Job Freddie London Undercover Cheers Will

Top quality product

The quality of this umbrella is second to none I love it Amazing service too as I only ordered it yesterday Can t recommend enough

5 customer service

5 customer service Really impressed - everyone I spoke to at LU was very friendly and willing to help Sorted out the issue we had quickly and without any hassle Couldn t recommend more