Lonelyplanet Reviews

Received product in line with description attached pictures

Received product in line with expectations Professional approach to the client Great communication fast appropriate support provided I highly recommend this company

Change the World

I had an amazing conversation yesterday with one of your travel writers here in Thailand More specifically we discussed Lonely Planets pivotal role in the travel community and for us personally some 25 years ago and since Unfortunately due to the rise of anonymous review sites such at TripAdvisor and Google of course Lonely Planet has been to some extent left out in the cold I am a photographer I own a photo gallery and restaurant as well as a marine water sports and tour guide company in Thailand Like me everyone I know in the travel industry from across the globe are rather tired of being held at ransom by people who may have an axe to grind and from their comfy sofas remain anonymous while freely attacking and clearly hoping to damage our life s work Lonely Planet stands out in this regard largely due to your people in the field collecting objective and professional outlooks on the people out here who are trying to get by and make a difference However due to the inescapable fact that people are addicted to having their egos stroked these review sites have won out It is here that I believe you at Lonely Planet are in a unique position to take on these behemoths directly It is time that you also opened up your site for travellers reviews of all businesses that wish to be there alongside and in parallel to your existing platform The key here however is to stop the anonymity people should be accountable should they wish to leave good bad or indifferent reviews that can affect other people s lives so dramatically Obviously there is no need to publish details of your members for their own privacy but every reviewer should be connected to a Facebook account for example to negate the ability of fake reviews something so prevalent on TripAdvisor I don t believe you should expect to steal the whole market but definitely the well travelled generations who grew up with Lonely Planet will be straight on board Also should you promote the site as being free of anonymous and therefore fake reviews I believe you will instigate a change in other platforms who will shake in their boots at the notion of being exposed as corrupted as they seem to be Keep doing what you do but it s time to move forward You are the only company in the world placed to take on this great task as your name is already household and synonymous with great integrity in the travel community Take a stand and you will once again become the world s leading travel resource as well as an extremely lucrative platform we will finally have an online review site that people can trust and believe in There are many of us who feel this way TA is used as a weapon by many sad lonely souls and there is no human connection nobody out here talking to us you have a chance to change all of that a chance to change the world for the better Please give this some thought the genuine businesses of the world will get behind you we already are and we are ready

Problem solved nicely

Got into a problem while ordering but it got solved nicely

Thank you for your help

Thank you for your help Lonely Planet help desk team and namely Mrs Vega were very helpful in finally getting my travel guides Thank You all Yusef Tadzhuri from Moscow

Exceptional Blue Haven Tours

Exceptional Blue Haven Tours - for any kind of tailor made tours in Sri Lanka

Solid customer service

In the perplexed world we are living it is sooo refreshing to experience adequate and really caring customer service I ve ordered some 30 paper guides so far from Lonely Planet and all of them used to arrive safely to my address It always took some time but they always arrived Until some months ago when I ordered 2 for 1 The books never arrived and I d blame it on my post I got in contact with LP to check and saga was resolved as they sent two new books to a different address I provided where books safely arrived at no additional cost As easy as that no hassle truly amazing Not long ago I ordered two more books and same problems occurred books never I arrived It must be same post problem again not great I contacted LP again describing the situation and I felt really bad about it even though it was not my fault I thought LP made a compromise once for me re-sending lost books to a new address and I thought they wouldn t do it second time I wouldn t if I have to be honest What happened in fact is that LP took it serious and this time and re-sent the books to a new address in a different country I have provided and books were there in 2 days No hassle no additional cost no mails back and forth etc etc Most important books were just on time with me before a long-time planned journey Lesson learnt I will be surely not ordering books to mu current address for a third time but what I want to praise here is LP s fast reaction resolving the issue in a great manner twice I am afraid they have won me as a customer for life - awesome product they have and most important customer service is at solid level and they do care about their customers Thank you LP and Mrs Vega

Wanted to buy a LP guide for Athene

Wanted to buy a LP guide for Athene but since I read all the negative reviews NO LP guide for me anymore Sad

Tragic Demise Of A Favourite Magazine

I was a subscriber of Lonely Planet magazine for the last six years and always enjoyed the read but sadly the magazine is no more a victim apparently of the Coronovirus pandemic