Longmansmotors Reviews

My new car

I purchased a car only a month ago and the head gasket had blown I had 3 months warranty with them and that was not even worth fixing a light bulb I am not happy that they quoted me 1800 to get this repaired and the warranty did not even cover it I am not a very happy customer and they did not even try to talk me to sort this out I did not want to make a scene in front of everyone so just walked out I would never deal with them again and if I could I would give a review of -10

Longmans motor company Basildon

Never trust this company to buy a used car from they hid a fault in the engine just to sell me the car went back to them the day after I bought the car all I got from them was sorry there s nothing we can do Well that s the last time I ever go there and if anyone asks me I will tell them to stay clear of these car dealers Them telling me that I new it was spares or repair the advert did not state this and it wasn t till they took payment then got me to sign this bit of paper work that I see it was spares or repair to now find out its the head gasket that was gone in the car I thought this was going to be a trusted garage I paid top price for a fully working ford focus of this age it s was not sold at a spares or repair price recommended selling price is 930 I paid 995 I could of bought one private for cheaper with no problems

Be careful when you buy from them

I am writing this review with great anger because I find it unacceptable that in 2024 people still behave as if we were in a fairy tale world where everything ends happily My nephew a 19-year-old boy purchased a Fiat Abarth from this dealership for 10 995 an acquisition he was very excited about The car was delivered to Worthing but not for free he had to pay 300 for delivery and 150 for the warranty Two days after delivery the dealership called to ask if the car was working properly My nephew who had only used it for 20 minutes due to a fever said yes However as soon as he had the chance to drive it more he noticed a loud noise in the gearbox when reversing a problem that only appears in that situation We immediately contacted the dealership to report the issue but they told us he would need to bring the car back to them Unfortunately due to the expenses already incurred my nephew couldn t afford to do that The dealership refused to pick up the car insisting that it was his responsibility to return it We then decided to have the car inspected by an authorized workshop in our area obtaining an invoice that documents the problems found see photo I wonder why sell a car that costs 10 995 if you knew it had a problem The repair will cost nearly 2 500 plus VAT If the car had been returned to you you probably would have tried to change the price but it s important to remember that my nephew has the right according to the contract to return it within 30 days I find this entire situation extremely unfair and concerning especially considering that my nephew is only 19 years old Nowadays it seems that people only think about money without considering the sacrifices others make to purchase something important The dealership s behavior has been simply disgusting I intend to take legal action and share this experience on all social media platforms so that no one else has to go through a similar ordeal I find it particularly unacceptable that during a phone call my nephew was told that if he wanted his money back they would deduct the miles he had driven This behavior is a self-inflicted wound on your part I am writing all of this to emphasize that a car should be thoroughly inspected before being sold Your behavior has been disgraceful especially considering we are talking about a 19-year-old boy

Deceitful

Got a 2020 ford tourneo connect from this company for 18000 They arranged for someone to drive it to us for about 300 My husband loved the car and drove it here and there up and down the motorway on long journeys but during that time started to notice defects with the car - such as balck spray used to cover up scratches on the plastic in the back of the car other scratches on the outside that were not made clear before purchase and also the right side passenger door had been completely resprayed most probably due to an accident - again nothing disclosed about this There was also a chafing noise coming from under the bonnet After 700 miles the engine management light came on the dashboard due to DPF failure My husband contacted the dealership who were not bothered by it and told him it had happened because he didn t drive the car enough I called and spoke to someone who was rather blas about it and said we would have to get the car to him I said a garage where I live would look at it and let them know what the problem is and carry out the work provided they receive written consent The man refused saying the warranty isn t nationwide I told him I would have to get the finance company involved and start the movement to force them to take the car back and put the phone down He called back within seconds saying the other garage could look at it but our 3 month warranty is only covered for 300 Ridiculous We contacted the finance company who got heavily involved and arranged for an independent mechanic to assess the car and deemed the fault to have been present or starting to appear before the sale of the car holding Longmans liable After a few months we were given the money to replace the DPF but it was one hell of a fight Several months down the line we have spent around 4000 on the car and it is still not running right When the independent mechanic looked at the car he suggested the car looks as though it has been bought at auction as there was the remainder of an auction sticker on the roof It appears as though they are buying cars as cheap as possible sprucing them up with a bit of spray paint where needed and selling them for top money and refusing to take responsibility for the lack of mechanical reliability We bought this car to use as a taxi but it is incapable of doing the work needed A risk you take when buying a second hand car but I ve bought older cars with more miles on the clock that are still going now This dealership is a joke and just a bunch of robbers No doubt they will try to say this is unfair review or make up a story about how they tried their best to help us as they have done with other negative reviews but bear in mind I have all the email evidence to the finance company and the Ombudsman Everyone please stay away from this company They will rob you blind

WORST CAR DEALERS

WORST CAR DEALERS I purchased a car apparently it had a MOT and service before I collected the car after picking up the car I have to return to them days later as there was play in the drivers side wheel and a horrible clunking noise also liquid coming from behind the wheel After they had the car for a day on collection the gentleman in the garage said all was good How on earth could this of passed the MOT A few weeks later same noise from the wheel took to a REAL garage and they said a the seal was spilt and Longmans had just greased it up so the clucking would stop And it should never have passed its MOT I couldn t take the car back to longmans as I d lost trust Few months later oil light came on and there was a horrible noise from the engine keep in mind I regularly check the car and oil level was fine and apparently the car had a service with an oil change before i collected the car from longmans I have only done 1744 miles since i brought the car So i went back to longmans Robbie said it would cost around 1200 to fix It was 6 days over the warranty and Robbie said Well that s cars for ya what do you want me to do about it Absolute joke when you paid 5k for a car you expect to get more than 1744 miles before having to pay loads to get the engine fixed I URGE anyone that s thinking of buying from this dealers to read the other reviews as I wish I had its not just me that s been sold a car that s not fit for purpose from longmans Others have also found this put the hard way And there is no customer service support what so ever MOTs are fake And i doubt the car was even serviced before sold They buy cars put a plaster on it and send then out the door and just hope that they go pass the warranty before it all goes wrong But don t just take my word for it read the other reviews they all say the same thing Longmans the dealers that big up all there cars pre purchased then don t want nothing to do with it when you go back to them with an issue Best quote I ve ever heard from a car salesman ITS JUST THE WAY CARS ARE Although it was a great little car you said when you was selling it Please avoid this dealers at all costs or your find out the hard way why so many have LONGMANS THE WORST CAR DEALERS IN BASILDON

Been going to Pete for our Mots for

Been going to Pete for our Mots for about 9 years and he s been fantastic every time Only had to have a few repairs done and been done that day or the next day and at a great price Highly recommend Pete and his staff

amazing service provided by John thank

amazing service provided by John thank you for al your help

Simply the Best

We have used Longmans Motors in Basildon for several years now and have just returned to service our Audi Q2 which is now out of warranty Peter at Longmans always provides an excellent no nonsense service no pressure no pyramid selling you things you don t need doing He always gives an honest opinion and service Mechanics are friendly and know what they are doing to provide a great experience Our service and MOT went without a hitch and was completed in a few hours Great service from a long and established motor dealer Highly recommended