Based on authentic user experiences
Edward Dillon
6731 reviews
N/A
5 months ago
the bikes are great and it stops right
the bikes are great and it stops right there purchased a bike in the cycle super store in Dublin Ireland not only was the bike services by a non trained look mech but they don t store the parts and I was informed they can t get spare parts for my look bike I only got it and in one and a half years no spare parts I can buy custom ones in america but and got one in Italy and it was the last bottom bracket for the ZED crankset I love the brand and the bikes ride like no other but if there is no support nobody answers emails or phone I just can trust this brand or the bike shops that sell this brand I have learned to stay away from french brands nowdays anyway but you would think with a high profile brand they would get it right but NO WAY STAY CLEAR
ben in london
6731 reviews
N/A
5 months ago
The bikes are like hens teeth
The bikes are like hens teeth Why this company are so determined to sell as few bikes as possible is a mystery to me Dealers listed on their website only stock pedals or just nothing from Look at all Astonishingly expensive spares- a despicable way to run a business Think 50 for chain ring boots kind of despicable Nothing is available on the website at all So french
Pascual Pascurom
6731 reviews
N/A
5 months ago
Look CYCLES
Look CYCLES very bad EXPERIENCE no WARRANTY accepted bad ASSEMBLY Crash frame very bad SERVICE THEY do NOT ATTEND claim
Jan
6731 reviews
N/A
5 months ago
My bike Look 785 huez rs was great
My bike Look 785 huez rs was great until the seat tube and seatpost cracked in the clamp area only after around 2000 miles of use Frame was still in warranty period so I made a claim but it was not accepted as I was told that it was a result of overtightening of seat post clamp I knew this was not the case as I have alway been using a torque wrench which I have even rechecked with a different one to make sure it s not faulty No replacement or any discount on a new frame was offered to me Having no other options I decided to give it a chance and I repaired the damage by a renowned carbon repair company Bought a new seat post too After just 2 weeks of use this time the repaired carbon area was only indented but a new seatpost cracked again in this area This makes me believe that it is a seat clamp or a design issue I sent another polite request to Look to reconsider my warranty claim but received no reply or any engagement from them I would love to write another review that eventually Look replied to me
ben in london
6731 reviews
N/A
5 months ago
The most exquisitely made bicycles on
The most exquisitely made bicycles on the planet Contacted Look directly with an issue and they responded promptly and helpfully
Allison Guynn
6731 reviews
N/A
5 months ago
5 star
The quality and customer service was excellent