Loorolls Reviews

Used to be a customer of theirs

Used to be a customer of theirs Stopped as they were taking money for orders Then after contacting them They informed me they did not have the stock They had no intention of informing us or refunding the money Until we were forced to contact them However thought I would give them a try again second chance Turns out they have done it again

I placed my order on the 16th March

I placed my order on the 16th March Ever since I ve been trying desperately to contact them with regard to the progress of my order Emails calls facebook messages have all gone unanswered I have emailed Andrew Ellie the sales team the info team Nothing When I did finally receive an email from Andrew on the 28th March and after a few email exchanges to accept substitutes as some of the items I ordered are still out of stock I have not heard anything back since I just want to know where things stand and when I can expect my order It s stressful enough given the current climate without having to add to it all by having to chase an order placed over 3 weeks ago I appreciate they are currently faced with unprecedented demand and have politely expressed this in my numerous correspondence But surely this is verging on unacceptable 134 has been taken from my account and no goods to show for it Money is tight enough as it is I really don t need this Hi Jason My order number is 71225 Thanks can you tell me whether the amendments to my order have been actioned And what the refund amount is for items removed from the order I am having to post each reply under my original review as I can t seem to reply separately Thank you Jason for replying I have received a delivery confirmation from FedEx that states that my order is due to be shipped some on 4 7 20 I sincerely hope this is the US date format Please can you clarify and confirm Edit-I have just received my order I paid for Trigon PLUS antibacterial handwash and I have been sent the cheaper regular Trigon handwash I paid the extra because I wanted the antibacterial property not to be fobbed off Please get in touch so I can be refunded the difference Appalling

No delivery updates and then they want

No delivery updates and then they want to charge a redelivery fee Avoid at all cost

bad customer service and very slow

bad customer service and very slow delivery or you dont get it and they have 3 websites 1 loorolls 2 toiletrolls 3 saveonsupplies DO NOT BUY FROM THEM

Awful company and Andrews excuses are

Awful company and Andrews excuses are silly Placed an order first time Had to contact them to find out when delivery was They sent items missing stuff wrong items and failed to supply some items Had to chase them up and they did not have the professionalism to tell us they couldn t supply items they claimed to have but didn t which was paid for in advance Then second order after a week we had to chase an order up as they didn t supply it we had to email them We were told they were waiting on items to come in Turns out if we had not asked they were not going to tell us they couldn t supply goods paid for Leaving us in the lurch we questioned why take an order for items they do not own or can not supply The response was Many companies have a stock list but occasionally do not have the products in for various reasons someone clears them out the manufacturer is late with delivering Its not occasionally it seems too often in our experience If you don t have it in stock a professional Compamy informs you it s waiting to come in LOOROLLS COM doesn t feel it ne essary If you have sold it why take orders for it Other companies manage to not accept orders or have out of stock displayed We used them a few years ago same poor service my business partner said to give them another try Our stupidity They offered a refund because because they couldn t supply or did not own what we paid for We took this and got an order delivered next day from a reputable Company So what did Andrew do refunded the monies and threw his toys out of his pram and closed the account Well it saved us a job Use at risk

Excellent service and price

Thanks Loorolls for getting my order delivered on short notice Apart from super fast delivery and friendly staff they had the best and most competitive prices online Will definitely buy from them again Brilliant

Excellent service

Loorolls for me delivers an outstanding service Thank you

A truly fantastic service

Great value products at both the lower and higher price points More importantly the loorolls team are always happy to help and accomodate any need you may have They are flexible responsive and most of all very reasonable to deal with Can t recommend them highly enough - no matter what you are after - just ask