Lordgunbicycles Reviews

Very fast shipping

List prices are lower than other bike sites for most of their products They don t give much discount and good luck looking for promo codes for their site Very fast shipping via Fedex but the shipping cost increases exponentially for heavy or big volume items Would prefer if they provide a cheaper but slower shipping option

No complaints

Ordered some Fulcrum wheel decals to replace my tatty ones Easy ordering genuine Fulcrum product and quick delivery from Italy 10 via Fedex Based on this my first purchase with LordGun I would use again

WHY NOT

placed an order for 5xfulcrum spokes and 2 relevant tools on 12 oct 2021 received the items on 16 october and i am in Singapore faster than if i order locally furthermore when i wanted to order a wheelset and enquire about the delivery time ms michiel was very helpful in providing the exact time frame needed as it is a made to order purchase good buying and ordering experience been a first time engaging them

rotors come in paper box and damaged in shipping

The rotors come in paper box that are put into another thin paper box No stuffing or padding used The rotors were bent to the point they can t be used I sent a video of the rotors hitting harshly hitting BOTH sides of the caliper This is the official response email from Lordgun Dear customer Thank you for getting in touch Unfortunately the rotors are easily subject to bending during transport However it is possible to straighten them by going to a local mechanic s Thank you for your understanding Kind RegardsIku M Customer careAfter I bought these rotors Lordgun is wanting me to pay someone more money to align them if possible to what they were supposed to be in the first place These are boutique rotors with a big price If a company is going to sell quality products with a extraordinary price the service should also reflect the quality of that product Buy at your own risk of damage during shipping

Lordgun lost my 1400 euro order - and refuse to refund me

UPDATE 3 - Lordgun finally refunded me - around five weeks after I placed my order Thanks to Christiana who was great - but the rest of the team was appalling I ordered a new bike from another retailer that arrived three days later I will never ever shop with Lordgun again UPDATE 2 - Lordgun just phoned me and threatened a lawsuit for defamation by posting about this topic on Reddit If there are any details to this explanation of events then I am happy to edit and change them - but I will not be bullied into silence by this company Lordgun have conceded that they will refund me in one week if the order is not found - but I will not remove these posts without any progress being made UPDATE - I am filing a claim against Lordgun using the European Small Claims procedure Lordgun is a deceptive dishonest company that has repeatedly lied to me - and disappeared with my money I ordered a 1200 bicycle with 200 euros of accessories two weeks ago I placed my order with 3 4 day FEDEX delivery The next day they replied and said it would ship with DPD - then gave me a broken FEDEX shipping link I asked for a working link and was told to wait for it to become active I pointed out that the link was actually broken - and finally got a working link with DPD several days later My bicycle was last seen by DPD on June 6th DPD have told me that the order is officially lost and Lordgun has to refund me Legally my contract is with Lordgun - NOT DPD Lordgun ignores most of my messages and never picks up the phone They occasionally reply to my emails - days later - with totally unhelpful evasive and vague replies Lordgun continue to insist that they are waiting to hear from DPD - when DPD has told me that the matter s closed and I need a refund from Lordgun They - once - dialled my phone and hung up after one ring Clearly this was an attempt to log we tried to call you - but with no intention of actually talking to me Lordgun is a dishonest and untrustworthy company that loses orders keeps the cash - and then makes it impossible to contact them They have a series of fake local websites that all route to the same Italian store - and do their best to hide the fact they only have one warehouse You ll note that it s impossible to find contact details for any of their senior team online - there s a reason for that

I bought a pair of glasses at the end

I bought a pair of glasses at the end of June The official website showed that it would take about 20 days I waited for more than 10 days but the delivery was not shown The customer service email explained that it was 20 days I waited for 20 days and the customer service explained that it was 20 working days I waited for 20 working days and the customer service said that the brand did not deliver to them on time So I finally placed an order for this pair of glasses at the end of June and received them in early August The customer service did not express any apology in the whole email

Was sent the wrong tire

Was sent the wrong tire Company made me destroy the product then took two weeks to send me a new tire The new tire did not come in packaging and is defective Customer service is very slow and not helpful

Package with no original package

Purchased items but they were delivered without the original package making it not possible to determine if original ir not Absolutely unacceptable Also the product page did not mention the items were sold without the original package

I receive a new bike that is broken

I receive a new bike The fork is loose and the tightning the top nut can does not solve it Instead the fork comes apart I ask for guidance and or an assembly manual I am told that no manual og guidance can be offered I should go see a mechanic I say that something is wrong with the bike but no help or guide Now I have a brand new bike that is not working