Lotusandluna Reviews

Completely unresponsive for months

I messaged them 3 times about a shirt that I tried to return NO ONE has responded to my first two emails about getting a return slip I could not access the return portal part of the website because it kept failing to load properly It s now past the return window I will not be buying from this company again as this is the worst customer service I ve dealt with in a while

Don buy

They read as though you can make returns or exchanges They ask you to email them as there is NO CONTACT NUMBER I ordered 4 pairs of pants and they were to large I just wanted to exchange them for a smaller size Via email I was refused I would never buy from them again I posted this on thier fb account then was blocked Very shady company with NO CUSTOMER SERVICE

HORRIBLE Company- Scammers

Oh my NOW I see why the reviews are so low PLEASE AVOID LOTUS LUNA I wanted to have a good experience in spite of the reviews What could go wrong I asked myself I m just ordering 2 pairs of harem pants- both on sale both available in my size A WEEK went by after I submitted my order and then they email me that one of the pants is sold out and they are refunding the cost of those pants I email them back asking Can t I just choose another pair Then I go online and see that the pants that they claim are sold-out are very much available IN MY SIZE but conveniently for them they are no longer on sale I sent another email asking if they show available online can t they now fulfill my order What do they do They CANCEL the rest of my order The other pair of pants were also still available but because I questioned why I couldn t get the other pair they CANCELLED the WHOLE order What company does this I figured out why though- if they wait long enough to fulfill your order the sale prices are no longer valid so if you really want those items you have to reorder at FULL price It s a scam I let them know I would leaving appropriate feedback and you know what they did They sent me an email asking me to be a brand ambassador for them so I could PROMOTE them and earn free stuff I was definitely laughing on that one Promote what I m wondering if the FTC the CDTFA and our US State Dept have info on this company If not they will now PLEASE AVOID THIS COMPANY

They changed my review

They changed my review Lol I ordered a pair of pants and they were awful Nearly 50 for a very cheap see through pants I wore a review like hey they are see through and they literally deleted my photos and changed my review to love Can t wait to buy more Their reviews on their website are NOT REAL

CRAP

Thin material pooly made poor fit Overall just awful Have contacted company via email to initiate a return no retun process provided Asked for shipping label no response Out 40 for garbage and no way to contact company THEY DO NOT HAVE A PHONE Lesson learned

Must Email Customer Support to Return

Support team was responsive

My husband bought three pair of harem

My husband bought three pair of harem pants for me and they are awesome Soft Not heavy And hang dry doesn t leave them a wrinkly mess Bought two more and can t wait to get them for summer

My favorite go-to Pants

Purchased Small Wide leg cotton pants Obsessed with how soft they are but they were too long for me I reached out to customer service and they were able to assist me with my exchange right away Love that they have Petite sizing Can t wait to purchase more