Loughtonmotorcompany Reviews

Avoid if you can

Avoid if you can Croks

This place is ran by a crook family of

This place is ran by a crook family of brothers Max sold me a Mercedes with thousands of issues and has been nothing but cunning and narcissistic in our interactions Rob is equally the same as a formal complaint was raised and all he can answer to was the fact they did nothing wrong with mis-selling of price First issue was their advertising ability where I had saw the car advertised it turned out that it was also advertised on another platform for more money and I happened to find the advertisement with the lower price and applied for finance After securing the finance Max would not sign the car over until I arranged for the extra money he was demanding When I viewed the car max would not let me see under the bonnet which turns out the car has a rodent issue following an independent inspection I also questioned him on the difference in price and he said they have no space so needed to get rid of it He will try and set you up with his friends financing business and all he will talk about is this person getting a percentage and that Once mechanical issues arise he will send you to Quick Stop Autos down in Romford who are all incompetent at their job Engine check like came on and luckily I have an OBD machine which advised me of the issue but when sent to his chosen mechanics they will treat you like your stupid and clear codes without repairing the issue Then tell you there s nothing wrong and the car is just sensor sensitive There was an issue the day I left the dealership which under their impression was an easy fix by replacing the battery however after 6 months the issues are getting worse to the point a second inspection has taken place due to the car being UNSAFE to drive all max will do is ignore you busy your calls on the business line or tell you to book another appointment with their incompetent mechanics Then fob you off with the costs I have given this man a chance having questioned him on previous bad reviews and he clearly has the gift of the gab - biggest fraudster AVOID As they have now resulted to ignoring me via telephone and email YOU DISGUSTING MEN CHOSE THE WRONG WOMAN TO FRAUD AND I WILL GET EVERY PENNY BACK WASTED BELIEVE ME

Terrible experience after purchase

Terrible experience after purchase They just don t want to know

Real Crooks rubbish company never buy

Real Crooks rubbish company never buy fr m them

Hands down one of the best dealers I

Hands down one of the best dealers I have ever dealt with Rob and the team were excellent honest and extremely helpful Purchased a 24 year old Mercedes SL from the team who were extremely honest about the overall condition of the car It did develop some age related issues nothing major but they have taken upon themselves to sort the issues liaise with myself to keep me updated and taking care of the repairs and arranging an MOT in the meantime I ve been in the motor industry for many years and have to say these guys are setting the bar with their professionalism and customer service

Brilliant Company

Brilliant CompanyI bought a mini convertible from Loughton Motor Company and through no fault of theirs or mine the car went wrong almost immediately but Rob the MD was so supportive and did everything in his power to get it sorted The problem was the car failed to start and he immediately sent out a mobile mechanic and replaced the battery free of charge but sadly a couple of days later the same thing happened and he collected the car and got a new alternator fitted but would you believe that still didn t solve the problem It then went to another repairer and they thought it was caused by something on the alarm and another part was replaced to no avail By this time Rob was getting as frustrated as me and was determined to resolve it no matter what the cost and frequently offered me a hire car but didn t need it He said from the start that it was probably the smallest fault but hard to diagnose I lost track with who was repairing it because it went to a few places but I m pretty sure it was the Mini specialist that found the fault and like Rob thought it was nothing big one of the previous owners had fitted a do it yourself iPod socket and it was tucked away in the glove compartment secretly draining my new battery Rob suggested I keep the insurance and tax running and he would reimburse me for the time that I was without the car which he did I got the car back a week ago and it drives like a dream and starts first time Rob and his brothers were there for me every step of the way and would totally recommend this company Thank you for not minding me constantly bugging you

Highly recommend LMC

So I Purchased a 3 series from LMC using my 5 series as a part ex and I can honestly say Rob at LMC has been fantastic I had some niggling issues with the car at first but Rob made sure he was always there to talk through and find a solution I also had a full service done and LMC reimbursed me a large majority of the costs due to some surprises that popped up and had to be sorted It was my second time buying a used car through trade and not a main dealer and I will definitely use and recommend LMC to anyone in the future fantastic service and a true sense of care and pride in what they do