Based on authentic user experiences
Ana Diaz
6727 reviews
N/A
8 months ago
Alert Scam
I was thrilled to find the perfect pair of shoes for my New Year s Eve celebration but I was hesitant to purchase from an Italian website due to concerns about their customer service However given the high price tag of 350 I assumed they would have reliable customer service The shoes arrived one day before my trip but when I tried them on I found out they were too small I immediately contacted the company by email requesting a return They sent me a DHL label but when I went to the shipping station I discovered that there was no DHL office in Whitefish Montana where I live Despite this I shipped the shoes with another courier and paid for it since I did not want to miss the 14-day return window as I was flying abroad for a long time the shoes were returned to Italy but the company refused to accept them alleging I did not use their label so they sinply can t accept them I wasted 350 on the shoes and an additional 90 on return shipping costs This experience was a scam and the worst customer service I ve ever encountered I want to alert anyone purchasing from the US or any country other than Italy to be cautious
James
6727 reviews
N/A
8 months ago
Scam website do not trust them working
Scam website do not trust them working and selling through klarna lystI was sold a faulty product and the seller refused to have it returned for a refund In contacted my banks fraud department and upon investigation I was refunded due to the seller and site not living up to the sellers rights act Fast forward to this year and they are once again trying to get the money from my account with a - upcoming payment email Even after the fraud team determined it was fraud So now these parasites waited a month before trying again So now they are illegally trying to get the money letting me know 2 days before they try After it was declared fraud They are refusing to cancel the final payment even though their is a ongoing investigation happening Avoid at all costs it is a scam site and you take a gamble buying from them Klarna Lyst tries to put all the blame on them They hardly reply
Rebecca Toll
6727 reviews
N/A
8 months ago
Beware
This is a website that sells their products from somewhere in Europe I ordered a jacket that was my normal size but was hugely large Instead of just refunding my money they will only gift store credit I tried same jacket in a extra extra small but it is still incredibly large Each time you have to pay 28 to ship it back I feel stuck as all their merchandise for credit looks lame Shop elsewhere at all costs
Jackie Quarles
6727 reviews
N/A
8 months ago
I request a return label a day after I
I request a return label a day after I received the merchandise indicating the item was too small After multiple request to Louxly for return label Louxly Purposely delayed for over a month before I received the return label stating it 14days not return After consistently again requesting a return label the item was returned May 3 2024 With the return label shipped by DHL Again I have request multiple times my credit of 1115 00No response from Louxly I would like to receive my credit and never to do business with this company againThis is not a honest way of doing BusinessI feel because they are a European company They ignore Honesty customer service the value of doing business with USA customers 1115 00 is a lot money that Louxly Refuse to be honest and credit my money
Eugenia Young
6727 reviews
N/A
8 months ago
I will never order from here again
I will never order from here again It took a while to receive a refund The company didn t respond in a timely fashion I had to contact lyst to see if they could help Then was told it would only be a credit I ordered an item in my size with my credit sadly once I got it it was too small so I returned once more I only want sandals but am now currently having a hard time finding any I like that s available in my size Sandals don t even show up when you search sandals I can t wait to find an item and be done with this company Please do not buy from them there s too much hassle and not a lot of good product to begin with