Love-up Reviews

Happy

As always very happy with the purchases from love unique

Thanks

As usual always pleased with the purchases I made from love unique

Was very satisfied with every purchase

Was very satisfied with every purchase I made from here they delivered exceptional customised gifts

What a lovely company

What a lovely company really lovely gifts kind service and so helpful Really recommend this company

Great customer service and my loved

Great customer service and my loved ones adore their presents

Poor customer service 2 month delivery item not as expected

I ordered 2 baubles before xmas 14th dec fully understanding the business were closed until new yearMy items were due to be delivered around the 10th January by the 21st January I d heard nothing so I chased myself and they advised me the orders had been dispatched that dayThe day after I receive a further email advising they had apparently tried to contact me they hadn t tried to contact me to sort the images I d sent over as they weren t usableFine I sent the images again I won t go in to the detail here but essentially it took around 15 emails for them to get these images working when they could ve just picked up the phone and not wasted my timeThe items arrived 3 weeks after I expected them to 3rd Feb and I was totally underwhelmed and disappointedThese were not cheap baubles they were 15 each and were made of plastic with poor quality prints insideI was most disappointed with the detail The rose gold ribbon I had interpreted from their photo online and gold being the only relative option on the drop down I was surprised when they both arrived with a bright yellow gold ribbonAnd these were memorial baubles there was real sentiment in these gifts I lost my nan in 2020 and 1 was for my dad And my mum lost both her parents when she was a teenager the other was for herI had tried to replicate the image online with a soft pink tone inside the bauble little pearls and the rose gold ribbon so when they came and clashed I was really disappointedI expressed my disappointment via email not only with the baubles but with the delivery and the lack of effort to contact me I felt as though they d almost let sleeping dogs lie because it had been a month since I ordered and maybe I d forgot My email was polite and understanding but gave constructive feedbackI was met with emails from the warehouse team advising that it was my own fault that I should ve contacted them before ordering but their offices were showing as closed until new year so I wouldn t have got a response anyway that the ribbon advertised was bronze and it was my own fault I got yellow gold because I chose gold that rose gold and bronze are nothing alike in fact they are and essentially that they wouldn t be doing nothing to ensure their customer was happyI asked if they could maybe post out the ribbon from the image they advertised they said noSo I asked if I could have a fair 10 discount so as I would have to fix this myself at further cost and again they said noI won t be shopping with them again and I won t be advising anyone else to shop with them eitherPoor customer service and an unhappy polite and patient customer who would ve used their services again

Terrible company poor quality and item

Terrible company poor quality and item doesn t match there discretion and then try to report you to try get your review taken down to be honest I think thay sell fake item as I have purchased the same item elsewhere and the quality is a lot better

ZERO STARS

Worst company I have ever ordered from Order not despatched on time therefore arrived too late so could not be used Personalised so they refused to refund No customer service whatsoever wouldn t acknowledge fault in any way then agreed to offer a refund for delivery charges so in effect admitting blame They even lied about when they despatched the item and tried to blame the courier who I know was not in any way at fault No idea how this company is still in business I note many people have experienced the same issues so please read reviews before ordering -I wish I had Still no refund received and never will be as they just stop replying to emails and won t give out a contact number despite requestsIn response to your reply below I don t care about the postage costs I wanted a refund on principal that I ordered from you a week prior to valentines by Royal Mail 48 You said it would be delivered Friday-Monday It came mid way through Tuesday because I chased you as I hadn t had a despatch email So please don t justify yourselves saying you upgraded my delivery You had no choice as you left it too late to arrive by Royal Mail 48You emailed me on Saturday saying it was despatched If you check your email thread you then emailed me on Monday saying it had been despatched on Monday There are so many poor issues on your behalf As if an order I have to prepare myself is acceptable to arrive half way through valentines-as I ve mentioned countless times it went unused You continue to again reply via email only instead of a conversation with your customer I am being completely honest when I say I have never in my life had such poor customer service from a company and I wouldn t hesitate in sharing my experience with others due to the pure dissatisfaction I feel -quite rightly so