Lovehaironline Reviews

Poor Service

I ordered the hair on the 3rd of December and my hair appointment wasn t until the 14th Come the 10th I hadn t received the hair or confirmation that it had been shipped I emailed to check it had been dispatched I didn t hear anything emailed 2 more times and was still ignored then I sent a text and called and left a voicemail and still was not addressed It wasn t until I went onto instagram and left a comment and had seen that other customers were also chasing their items that had been ordered at least a week before me I received a DM saying sorry for the delay can I have your order number to issue the refund I gave my order number and then received NO refund or further acknowledgement I had to buy hair somewhere else as my hair appt was the next day and it was for my 40th birthday celebration Instead of honouring the refund I received a tracking number for royal mail 2 days later to say the order was dispatched Why when I had already asked for a refund that they said they would issue Abysmal communication and all this could have been avoided if they just advised there would be a delay to the order so I could have made a decision on whether to purchase or if they just issued a refund like they said they would The fact that several customers are going to instagram to complain as they are being ignored are threatening legal action and the posts that have these comments underneath are being deleted is shocking I m truly disappointed with this experience and am going through my bank to get a refund Would definitely not recommend