


Based on authentic user experiences
Janette Fullerton-Draper
6731 reviews
N/A
6 months ago
Lovelle Brigg - Awful estate agent - the worst in Lincolnshire
OMG - Save yourself the pain and keep away from the Lovelle Branch in Brigg I went to them as I had used the Hull branch previously and the Barton one and was very happy Brigg changed all that Terrible photos and even when I said No they published them Awful picture of the front of the house with the bins present - couldnt even be bothered to move them for pictures Lighting awful Description on Rightmove dire Nothing inspiring about the place where the property is located market town grammer school etc etc No mention of the new roof new double glazing etc but worse the property has been on the market for 5 weeks not one viewing and I still have no for sale board at the end of the road house on a dead end road so need one at the end to catch passing traffic 5 times I have written to them and still no board They have tied me into a 12 week sole contract - yes I know I should have ran a mile as most good agents do just a couple weeks but Id had such a good experience with the other branches now Ive found out that they are a franchise Now Im suffering After 5 weeks Im going to have to withdraw it from sale and put it out to rent just because of their slovenly unprofessional behaviour and who wont let me out of the contract I am pretty sure that had the pictures been nice the description boyant and a board in place it would have been more popular ALL properties in the area are selling in less than 2 weeks 5 weeks on and I have no viewings at all Im taking legal advice and will also be filing a trust pilot aganst the owners Thomas Stoner Estates Ltd Dont go to them
Edward O Riordan
6731 reviews
N/A
6 months ago
Will never use this estate agent again
Will never use this estate agent again they were useless - put the house 1 set of tyre kickers viewed the property in 6 weeks and I had to keep chasing for information when I told them i was changing to another estate agent the woman on the end of the phone just oh ok we will remove the property in 14 days not a care in the world very very un-recommended
Helen Adams
6731 reviews
N/A
6 months ago
Disrespected by staff member at a viewing
Today my husband and I had an appointment booked at 2pm to view a property in Goxhill We arrived on time A male staff member met us He took us in and we managed to look in three rooms before two more people arrived He then told us that 26 people were viewing the property today We left disgusted that we were expected to share our allotted appointment time with no prior explanation You cannot view and get a feel for a property properly when other people are milling around At no point during my emails with Tracey were we advised it was essentially an OPEN HOUSE day We were advised OUR appointment time was at 2pm We do not expect to have to share an appointment with someone else If we had been told it was a free-for-all house viewing we would never have driven a 160 mile round trip costing around 30 in fuel let alone a wasted day We are looking for our forever home and due to this man s assumptions and disrespect towards us it will NOT be purchased through this estate agency Estate agents have a poor reputation and there is a saying the minority ruin it for the majority and this man who we were were told was the director of Lovelle is this man he had no respect or care for any individual person Utterly disgusted The office staff have been advised of our feedback by telephone and the way we were treated
Roy Hurst
6731 reviews
N/A
6 months ago
Do not rent a property with Lovelle
WITHOUT PREJUDICEWhere do I even begin Renting from Lovelle started with promise but it quickly unravelled It s advisable to steer clear of the rental property listed Greenfield Theddlethorpe Road consider seeking alternative options for rental needs due to the unsatisfactory service that is given by Lovelle We move in on the 07th of September and issues with our property piled up mould dampness drafty windows and traffic noise from a supposedly peaceful road Reporting these problems led nowhere The septic tank was the worst a source of foul odours backups and illness Lovelle dismissed it all After contacting housing standards in the fourth month of our tenancy my family and I received a Section 21 no-fault eviction notice from the landlord and Lovelle The garden is riddled with issues including over 50 rat holes and the presence of large rats Additionally it s quite likely that moles will dig up the garden too You might be promised a tranquil experience out there but the proximity of an active farm which harvests and sprays pesticides mere meters from the property is nothing but a nuisance Discovering that the gardener provided to you is in fact your landlord who comes to the property to mow the lawn on weekdays or weekends with or without your consent whenever he chooses While strolling through the garden you might encounter the landlord inspecting or even pruning the trees This is not unusual as it occurred during our tenancy However when reported to Lovelle they denied the landlord s presence When a tap requires repair it s not a plumber who arrives but the landlord Should there be a problem with the garage don t expect a specialist the landlord will attend to it All repairs conducted by him are temporary solutions and will fall apart within weeks Should you choose to install any fixtures or fittings such as a new fence especially since the property lacks one you are required to leave these improvements upon departure for the landlord to and I quote benefit his property Consider this review as a cautionary note steer clear of Lovelle and this property by all means If I could give a 0 star review I would Don t rent with them
Paulina Jablonska
6731 reviews
N/A
6 months ago
Poor Experience with Offer Submission Process
I recently tried to submit an offer on a house through Hull Lovelle and had a very frustrating experience I initially emailed with one of their staff members who requested that I send a mortgage in principle which I did not knowing if the vendor would even accept my offer given that there were multiple interested parties However the agent then asked me to send all the documents including the solicitor s details a screenshot of my deposit and a passport I explained that from my understanding I was not required to submit these documents until the offer was accepted and that a mortgage in principle should suffice at this stage After a long exchange of emails I stated that I understood their procedures but would like to withdraw my offer I thanked the agent for her help In response I received an email saying that no one will ever accept my offer without a screenshot of my bank deposit solicitor details in any agency Despite repeatedly stating that I had all the necessary documents and had already provided the mortgage in principle I felt as though I was being blamed for the situation Even after I politely declined the offer the agent continued to insist that I would not be able to buy a house anywhere without submitting the additional documents even though I did Today I called the agency to speak with someone higher up The manager seemed to already know who I was and when I explained that I felt the agent s behavior was inappropriate he acknowledged that the agent had been too forceful but it was clear he wasn t particularly concerned This experience has left me feeling frustrated and disrespected The communication was unclear and overly demanding especially when I had already provided the necessary documentation I would not recommend Hull Lovelle to anyone looking for a straightforward and professional experience
Steven Paterson
6731 reviews
N/A
6 months ago
Several issues with the rented property
My partner rented a property in Skegness from LovelleAfter several issues with the property that were not dealt with listed below was left with no choice but to move out as it was effecting her health After putting in her code for her deposit over a month ago Lovelle has not put in the other half of the code or given any reasons as to why they have not returned the deposit 1 Rising damp in the property The letting agent response was that there was no damp in the property and hired a damp inspector to prove it But after inspecting the Damp Inspector sat down with my partner and went through the list of structural damp issues they were contacting Lovelle about Lovelle responded by hiring someone to do only the short exterior wall and left the larger wall without any damp proofing This eventually led to damp reaching over 2 feet in height and growing mould 2 Leaking from upstairs flat Lovelle sent a repairman who viewed the leak and said it was over a bath-full of water a time running across the ceiloing beam down the wall and into the carpet The repairman promised to return and sort out the ceiling which was turning green several months later the repairman has not returned and the ceiling has grown black mould 3 The Gas Boiler inspector condemned the Boiler and disconnected it from the gas supply due to it leaking Leaving the property with no heating or hot water The boiler remains disconnected even at the time of this review 5 weeks after my partner left
Jay
6731 reviews
N/A
6 months ago
Thanks to Lovelle in Grimsby
James and Chelsey at Lovelle in Grimsby were great first time I ve bought a house and nothing was to much effort always staying in touch sorted out issues when the sellers solicitors wasn t doing anything provided me with lots of information and guidance I ve no complaints I moved in during April 2023 and I ve been rather busy with house renovations and it s coming on a dream couldn t have done it without the help I got from Lovelle Grimsby office thanks very much
Jack Stinson
6731 reviews
N/A
6 months ago
Lovelles in Grimsby great team and great service
Recently used lovelles in Grimsby for my property sale All the staff were great Kept me up to date with the process answered all my questions and made the process as easy as possible for me Would use again
Rosemary
6731 reviews
N/A
6 months ago
Lovelle estate agent GREAT
Lovelle estate agent GREATI purchased a property approximately 4 months ago through Lovelle s agency and thanks to Rebecca Laura it was a smooth transaction I was kept informed on a regular basis for which I was very grateful Many thanks
Sarah Thompson
6731 reviews
N/A
6 months ago
Absolutely amazing from beginning to
Absolutely amazing from beginning to end the service I ve received from all at the Grimsby office has been second to none They have truly gone above and beyond themselves to help and guide me through the selling process Would highly recommend and would definitely use their services again hats off to you guys amazing work