Lovelle Reviews

Will never use this estate agent again

Will never use this estate agent again they were useless - put the house 1 set of tyre kickers viewed the property in 6 weeks and I had to keep chasing for information when I told them i was changing to another estate agent the woman on the end of the phone just oh ok we will remove the property in 14 days not a care in the world very very un-recommended

Disrespected by staff member at a viewing

Today my husband and I had an appointment booked at 2pm to view a property in Goxhill We arrived on time A male staff member met us He took us in and we managed to look in three rooms before two more people arrived He then told us that 26 people were viewing the property today We left disgusted that we were expected to share our allotted appointment time with no prior explanation You cannot view and get a feel for a property properly when other people are milling around At no point during my emails with Tracey were we advised it was essentially an OPEN HOUSE day We were advised OUR appointment time was at 2pm We do not expect to have to share an appointment with someone else If we had been told it was a free-for-all house viewing we would never have driven a 160 mile round trip costing around 30 in fuel let alone a wasted day We are looking for our forever home and due to this man s assumptions and disrespect towards us it will NOT be purchased through this estate agency Estate agents have a poor reputation and there is a saying the minority ruin it for the majority and this man who we were were told was the director of Lovelle is this man he had no respect or care for any individual person Utterly disgusted The office staff have been advised of our feedback by telephone and the way we were treated

Do not rent a property with Lovelle

WITHOUT PREJUDICEWhere do I even begin Renting from Lovelle started with promise but it quickly unravelled It s advisable to steer clear of the rental property listed Greenfield Theddlethorpe Road consider seeking alternative options for rental needs due to the unsatisfactory service that is given by Lovelle We move in on the 07th of September and issues with our property piled up mould dampness drafty windows and traffic noise from a supposedly peaceful road Reporting these problems led nowhere The septic tank was the worst a source of foul odours backups and illness Lovelle dismissed it all After contacting housing standards in the fourth month of our tenancy my family and I received a Section 21 no-fault eviction notice from the landlord and Lovelle The garden is riddled with issues including over 50 rat holes and the presence of large rats Additionally it s quite likely that moles will dig up the garden too You might be promised a tranquil experience out there but the proximity of an active farm which harvests and sprays pesticides mere meters from the property is nothing but a nuisance Discovering that the gardener provided to you is in fact your landlord who comes to the property to mow the lawn on weekdays or weekends with or without your consent whenever he chooses While strolling through the garden you might encounter the landlord inspecting or even pruning the trees This is not unusual as it occurred during our tenancy However when reported to Lovelle they denied the landlord s presence When a tap requires repair it s not a plumber who arrives but the landlord Should there be a problem with the garage don t expect a specialist the landlord will attend to it All repairs conducted by him are temporary solutions and will fall apart within weeks Should you choose to install any fixtures or fittings such as a new fence especially since the property lacks one you are required to leave these improvements upon departure for the landlord to and I quote benefit his property Consider this review as a cautionary note steer clear of Lovelle and this property by all means If I could give a 0 star review I would Don t rent with them

Poor Experience with Offer Submission Process

I recently tried to submit an offer on a house through Hull Lovelle and had a very frustrating experience I initially emailed with one of their staff members who requested that I send a mortgage in principle which I did not knowing if the vendor would even accept my offer given that there were multiple interested parties However the agent then asked me to send all the documents including the solicitor s details a screenshot of my deposit and a passport I explained that from my understanding I was not required to submit these documents until the offer was accepted and that a mortgage in principle should suffice at this stage After a long exchange of emails I stated that I understood their procedures but would like to withdraw my offer I thanked the agent for her help In response I received an email saying that no one will ever accept my offer without a screenshot of my bank deposit solicitor details in any agency Despite repeatedly stating that I had all the necessary documents and had already provided the mortgage in principle I felt as though I was being blamed for the situation Even after I politely declined the offer the agent continued to insist that I would not be able to buy a house anywhere without submitting the additional documents even though I did Today I called the agency to speak with someone higher up The manager seemed to already know who I was and when I explained that I felt the agent s behavior was inappropriate he acknowledged that the agent had been too forceful but it was clear he wasn t particularly concerned This experience has left me feeling frustrated and disrespected The communication was unclear and overly demanding especially when I had already provided the necessary documentation I would not recommend Hull Lovelle to anyone looking for a straightforward and professional experience

Several issues with the rented property

My partner rented a property in Skegness from LovelleAfter several issues with the property that were not dealt with listed below was left with no choice but to move out as it was effecting her health After putting in her code for her deposit over a month ago Lovelle has not put in the other half of the code or given any reasons as to why they have not returned the deposit 1 Rising damp in the property The letting agent response was that there was no damp in the property and hired a damp inspector to prove it But after inspecting the Damp Inspector sat down with my partner and went through the list of structural damp issues they were contacting Lovelle about Lovelle responded by hiring someone to do only the short exterior wall and left the larger wall without any damp proofing This eventually led to damp reaching over 2 feet in height and growing mould 2 Leaking from upstairs flat Lovelle sent a repairman who viewed the leak and said it was over a bath-full of water a time running across the ceiloing beam down the wall and into the carpet The repairman promised to return and sort out the ceiling which was turning green several months later the repairman has not returned and the ceiling has grown black mould 3 The Gas Boiler inspector condemned the Boiler and disconnected it from the gas supply due to it leaking Leaving the property with no heating or hot water The boiler remains disconnected even at the time of this review 5 weeks after my partner left

Thanks to Lovelle in Grimsby

James and Chelsey at Lovelle in Grimsby were great first time I ve bought a house and nothing was to much effort always staying in touch sorted out issues when the sellers solicitors wasn t doing anything provided me with lots of information and guidance I ve no complaints I moved in during April 2023 and I ve been rather busy with house renovations and it s coming on a dream couldn t have done it without the help I got from Lovelle Grimsby office thanks very much

Lovelles in Grimsby great team and great service

Recently used lovelles in Grimsby for my property sale All the staff were great Kept me up to date with the process answered all my questions and made the process as easy as possible for me Would use again

Lovelle estate agent GREAT

Lovelle estate agent GREATI purchased a property approximately 4 months ago through Lovelle s agency and thanks to Rebecca Laura it was a smooth transaction I was kept informed on a regular basis for which I was very grateful Many thanks

Absolutely amazing from beginning to

Absolutely amazing from beginning to end the service I ve received from all at the Grimsby office has been second to none They have truly gone above and beyond themselves to help and guide me through the selling process Would highly recommend and would definitely use their services again hats off to you guys amazing work