Loverpup Reviews

Scam

They claim to be in Canada but product comes from China They give delivery dates that cant possibly be met STAY AWAY

Shocking service and products

Placed my order in the Black Friday sale and I was really excited for it as I d just got new kittens I ordered the personalised door mat I had never received a dispatch email Emailed their customer service team it took almost a week to get a response and when I did they said they would look into it Another week went by and they said they were still waiting for a response from the team that makes distributes the products 2 more weeks I got a response that said they shipped it but didn t put any tracking information on it and it s got lost in the post It then took another 4 weeks to get another made and get tracking on that Poor service and shoddy products Stay away from this site

Item didn t turn up

Item didn t turn up Their support just stopped responding to me

Doesn t even deserve one star ordered

Doesn t even deserve one star ordered over 6 weeks ago heard nothing since they ignore emails don t waste your money

Terrible experience

Terrible experience They have stopped replying to my emails Item never arrived

Terrible DO NOT USE

Adding my review again that I never received my item Their support team are simply ignoring me now

They Are Liars

I ordered a mat and they accused me of approving the preview with a misspelling However I texted my husband the actual preview and it wasn t misspelled so now I m waiting to see how they are going to handle it They even fabricated a fake preview to say it was my mistake

Incorrect saying and errors and poor customer service

Waited several weeks for a memorial stone and when recd it was the wrong saying I might have been able to make it work even though it wasn t what I wanted but it actually had a grammatical error it looked like they combined two different sayings and it did not make sense something that was noticed right away when I sent it out to friends on text So after quite a while later finally determined they were going to remake it and after several weeks of waiting again I was informed only by my further query of where is my product that they were going to refund my money because that product was no longer available so they were not going to remake it That product remains on their website they just simply didn t want to remake it for me and now I can t match the way I had planned for my other animal when I bought one of their stones Today i did notice I can get something similar for 29 less with Amazon Wish I had thought to look there first Too bad because it s been 7 months since my fur baby passed and still not memorialized the way I wanted