


Based on authentic user experiences
Jon Scott
6727 reviews
N/A
5 months ago
carving name all wrong
my order for christmas came late but they carved on lady NAME ANN on dog NAME MILLIE how stupid could not give as present as she knows her own name I had order 2 others the same way and they were right so how carved the must have been drunk or druged still waiting for a refund 24 99 or news ones done right or return label to send them back they asked for photos which i sent still no word from customer services so bad
Joanne Maguire
6727 reviews
N/A
5 months ago
DO NOT USE
I have waited for over a month for a personalised shirt which still hasn t arrived The customer service team have stopped replying to my emails They have not refunded me I will ne reporting to trading standards DO NOT USE
Jonathan Scott
6727 reviews
N/A
5 months ago
Scam
They claim to be in Canada but product comes from China They give delivery dates that cant possibly be met STAY AWAY
Jon Scott
6727 reviews
N/A
5 months ago
Shocking service and products
Placed my order in the Black Friday sale and I was really excited for it as I d just got new kittens I ordered the personalised door mat I had never received a dispatch email Emailed their customer service team it took almost a week to get a response and when I did they said they would look into it Another week went by and they said they were still waiting for a response from the team that makes distributes the products 2 more weeks I got a response that said they shipped it but didn t put any tracking information on it and it s got lost in the post It then took another 4 weeks to get another made and get tracking on that Poor service and shoddy products Stay away from this site
Nicole Marie Massey
6727 reviews
N/A
5 months ago
Item didn t turn up
Item didn t turn up Their support just stopped responding to me
Melody Snider Melody
6727 reviews
N/A
5 months ago
Doesn t even deserve one star ordered
Doesn t even deserve one star ordered over 6 weeks ago heard nothing since they ignore emails don t waste your money
Mike
6727 reviews
N/A
5 months ago
Terrible experience
Terrible experience They have stopped replying to my emails Item never arrived
Kathleen June
6727 reviews
N/A
5 months ago
Terrible DO NOT USE
Adding my review again that I never received my item Their support team are simply ignoring me now
emma kelly
6727 reviews
N/A
5 months ago
They Are Liars
I ordered a mat and they accused me of approving the preview with a misspelling However I texted my husband the actual preview and it wasn t misspelled so now I m waiting to see how they are going to handle it They even fabricated a fake preview to say it was my mistake
N UE
6727 reviews
N/A
5 months ago
Incorrect saying and errors and poor customer service
Waited several weeks for a memorial stone and when recd it was the wrong saying I might have been able to make it work even though it wasn t what I wanted but it actually had a grammatical error it looked like they combined two different sayings and it did not make sense something that was noticed right away when I sent it out to friends on text So after quite a while later finally determined they were going to remake it and after several weeks of waiting again I was informed only by my further query of where is my product that they were going to refund my money because that product was no longer available so they were not going to remake it That product remains on their website they just simply didn t want to remake it for me and now I can t match the way I had planned for my other animal when I bought one of their stones Today i did notice I can get something similar for 29 less with Amazon Wish I had thought to look there first Too bad because it s been 7 months since my fur baby passed and still not memorialized the way I wanted