Based on authentic user experiences
James
6732 reviews
N/A
9 months ago
Andrew Maes Deri
Andrew C is always extremely helpful and accommodating I ve had a few issues recently with my heating which he has helped with he has also had the boiler upgraded to ensure it s reliable in future He always responds promptly and looks to make improvements where he can it is much appreciated as it can t be an easy job Thank you
Chanel Tabi
6732 reviews
N/A
9 months ago
Support with Service Charge questions
Lianne Purdon is always very helpful friendly and professional with helping with any service charge queries or issues Thank you for always being supportive with any queries that are raised
KALPIT KASHYAP JOSHI
6732 reviews
N/A
9 months ago
After struggling to manage payments due
After struggling to manage payments due to the delay in getting invoices posted to my address is Australia It was amazing to finaly get an account manager to send across the statements via email Big thanks to Lianne in the accounts team
JW
6732 reviews
N/A
9 months ago
Spoke to Anna Pallatt today
Spoke to Anna Pallatt today Very efficient and provided me with information I required immediately Much appreciated
ZAHIDA KHATTAK
6732 reviews
N/A
9 months ago
Kirsty Hamer
I had a fantastic experience with Kirsty Hamer handling my online payment query She responded promptly to my email with professionalism and efficiency Her attention to detail and swift assistance made the entire process seamless and stress-free I highly recommend her for her exceptional service
Milena Ravic
6732 reviews
N/A
9 months ago
Charlotte was expectional
Charlotte was expectional She emailed promptly and sorted out all the requests I needed Amazing- thank you
Claudia Romao
6732 reviews
N/A
9 months ago
Staff deserves credit
5 to Chloe Hendrick whom is very professional and understanding Always prompt to help with my queries Thank you for making the service less painful when is time to pay my fees Merry Christmas
Come again
6732 reviews
N/A
9 months ago
Credit Control
Katie took my Service Charge and Ground Rent for the first six months of 2025 by phone and Debit card extremely well given that I had not yet received my Ground Rent invoice
ARH
6732 reviews
N/A
9 months ago
Praise for Lianne Purdon
I have been liaising with Lianne Purdon regarding my property in Ipswich Suffolk for a number of years now She is always professional and replies promptly and offers help when needed
Happy Holidaymaker
6732 reviews
N/A
9 months ago
This rating is only for my payment experience
Kirsty Hamer was very efficient but it took a long time to get through on the phone I am only rating her not any other aspect of the company