Luas Reviews

Too much random

- Monday-Friday you can catch trams from around 5 30am in the morning until around 12 30am at night - Saturday you can catch trams from around 6 30am until 12 30am at night - Sundays you can catch trams from around 7 30am until 12pm at night The last Luas is really random Sometimes you can catch it at 00 45 and sometimes you can t at 00 15 I m leaving near of a Luas Station it s the 2nd time the Luas isn t working in a month so we need to commute with Taxi or Bus Really annoying services Edit There is only 2 lanes for the trams and there is often technical issues If you fill a complaint they will answers with a template Terrible services

The so called organisation who is

The so called organisation who is carrying out the forever weekend engineering works on the green line seem to have forgotten their customers Each weekend there is engineering works yet the luas people provides no bus service between the affected areas to assist their customers after all we the customers has to take the bus or taxi to get to our destination which cost us to do so but the most important activity for the luas is the harassment of their ticket inspectors constantly asking literately each stop for your ticket Now let s look at customer service here first we have engineering works accepted it has to be done No link transport so we have to pay again on the bus to get past the engineering work to carryon our journey and to add to that the inspectors WHY Unfair advantage Lousy service Learn customer service please

Guards with no brains and sense and

Guards with no brains and sense and issue fines without even looking into the situation neither provide better solutions to online top ups or ticketing systems no sense of understanding or politeness other than looting people money I was a first-time traveller and I did recharge and I tapped before to get into luas I thought it was all done After these brainless guards checked my leap card it was showing low balance and not tapped After I rechecked with my phone than in front of the guard then the balance appeared It was a recharge fault and leap card fault and it s just happened the first time and I even showed the proofs Still they are like sheep and my appeal was rejected and sending a default letter saying I have to pay otherwise XYZ will happen l really hate the customer service in the Luas system I paid 45 Euros for unintentional things and which was clearly a technical issue They have no brains or sense to look into statements and make people pay My advice is to use the Dublin bus rather than Luas it s worth it and the drivers are really humble and helpful

Horrible service

Unfortunately I need to take the Luas every day to go to work The worst public transport of all I live in town and work in citywest I get the Luas in cheeverstown 9 53pm and change in Belgard to get another one heading to the point However many times it doesn t shows up and I have to wait an extra 19 minutes for the next one The sits are so small there isn t enough space for you to rest your legs it has been a horrible experience Those workers who need to commute every day during the night time are left behind I feel impotent Everything is so expensive in this country and the quality is very poor It isn t a first world service at all Ireland would be lost if there wasn t The European Union EU My overall review is 1 to the service provided

Physical attacks by teenergers in Luas

I m writing to express my concern and disappointment with the lack of protection and security for travelers on the Luas particularly between Broombridge and O Connell Street I have witnessed multiple incidents where children around 12 years old have been attacking tourists and passengers from other countries This is unacceptable and has happened repeatedly There seems to be no proper checking or security measures in place to prevent such incidents As a result passengers are left feeling vulnerable and unsafe It s disappointing to see that no action has been taken to address this issue despite its frequency I hope the relevant authorities take immediate action to address this concern and ensure the safety and security of all passengers on the Luas

Terrible service

Terrible service the driver of Luas 3016 going towards South Side did not even stop at the luas stop Paid with my leap card for nothing basically paying to be robbed as the driver would not even stop but slow down at the stops and the doors couldn t be open

Instructor charged me 45 euros because

Instructor charged me 45 euros because I touched off incorrectly I did explain that the train wasn t the one I needed and touched screens 3 times He was aloof The mashines are broke as well do not have to consider if it s touched off if it s within 90 minutes and have money on the card I didn t do this to avoid the payment Also he said that I don t have to touch again the card to get to my last destination I paid 45 eurod to appeal the decision as I never tried to avoid paying and just this time confused the stop I believe the mashine didn t accept the scan as well and it is not always obvious What a joke to charge an honest person just to get someone charged for nothing and putting out screens that do not accept the scan He told I had to touch of at a different location This should just be an exception Will be appealing because he didn t consider my circumstances and has no logic I understand if someone is outside 90 minutes mashines working and it s not busy like today Disgraceful Also asked where my accent was from out of the blue and did not answer the same which came off downgrading

Absolutely not

This is one of the most useless transportation services I have ever used Never comes on time If in a hurry to get somewhere DONT USE THE LUAS Currently been waiting 30 mins still nothing and the timetable digital board has been broken for the past 2 weeks Worst thing I have ever used They don t even seem to care either

Daily anti social behaviour and incompetent security staff

I witness terrible anti social behaviour on the red LUAS line daily I always pay my fare but get checked most times Alcohol and drug users are never checked Ticket checkers will pretend they have been checked or step off at the next stop THE MOST TERRIBLE THING I WITNESSED WAS AN ELDERLY MAN BEING TOLD BY ANTISOCIAL TEENS THAT THEY WOULD KICK THE WALKING STICK FROM UNDER HIM WHILE GETTING OFF THE LUAS 3 LUAS SECURITY GUARDS AT HEUSTON STATION JUST WATCHED THIS HAPPEN AND LET THE GROUP OF TEENS ON THE LUAS TO TERRORISE PASSENGERS ESPECIALLY ANOTHER MAN SITTING ACCROSS FROM ME I NEVER FEEL SAFE ON THE LUAS ON A SEPARATE OCCASION WHEN HANDING OUT SOME LEAFLETS FOR MUSIC LESSONS NEAR A LUAS STATION A SECURITY GUARD WAS SO AGGRESSIVE AND THREATENING AND DID NOT EVEN TRY TO COMPREHEND THE SITUATION SURELY THEY SHOULD BE KEEPING PEOPLE SAFE AND NOT FEEL IN DANGER