Lucidchart Reviews

This company is an absolute scam

This company is an absolute scam I realised today after reviewing debit charges on my bank account that I had been receiving charged for two years I genuinely have no idea what this company is and do not recall signing up Through PayPal I received the contact information to challenge the payment Despite customer service knowing I was unable to access my account had no idea how I had even created an account with them or knowing what email was affiliated with my account - they have refused to offer any refund Both charges were done in August 2021 and 2022 Extremely poor form and an absolute scam

What does it take to get a response

What does it take to get a response back from the Lucid Support Team Paying customer The login for their IoS product is now broken so cannot log into it Submitted ticket Have waited 5 days with no answer The link to my support ticket no longer works Really

Borderline fraudulent review incentives

Offered 25 amazon voucher to leave five star review so leaving 1 star review App s good but that sort of behaviour must be punished Will certainly think twice before renewing now

Basic tool horrible service

The tool is quite basic there are other players that have better tools available Customer service is horrendous and if you do the same mistake that I did by taking the year plan you will get empty-handed when trying to get a refund Worst SaaS platform and service I worked with Stay away

Have taken 100 from my account

Have taken 100 from my account My bank text to flag this fraudulent activity so I could block the payment but my card is now blocked until the payment is cancelled Before anyone questions if I have forgotten to cancel no I haven t All the evidence to show that I am on the free plan and no receipt for this supposed transaction

Stay away if you respect your privacy

Stay away if you respect your privacy It s a nice product but when setting up a team LucidChart employees start direct contacting your team members based on their registered information Even they start contacting the team members using LinkedIn Such a same

Should be 0 stars

Should be 0 stars I cancelled my subscription 2 years ago account shows as free when we login but today I noticed they have been taking money from my account over 240 I remember speaking to someone when I first cancelled and never checked it until today This is a pure scam

Stay away from this company

Lucidchart used to be cool now it is not anymore They totally lost focus on how to retain customers They used to give away 1 free template each month on the free plan which I used for different drawings Now all my work is gone since I can only edit my last 3 templates How can they suddenly remove this access for their customers Very sad Obviously they never heard of the term customer loyalty For this reason I highly recommend you to stay away from this company

To cancel you have to speak to a

To cancel you have to speak to a person I was not able to just cancel my subscription or downgrade it without a support ticket to a person who did not understand I don t use it please cancel This is not an acceptable business practice in 2024 and one that I would only expect from a diet pill subscription Avoid at all costs