


Stoke on Trent Taxis - Alton Towers Taxi - Airport Taxi - Book Online Now
Based on authentic user experiences
Tee
6731 reviews
N/A
6 months ago
Booking accepted via the app for 08 00
We used this taxi firm to return late night from a wedding on the weekend and it was a dreadful experience exacerbated by appalling rude and totally unhelpful customer service Having booked it more than 24 hours in advance we were waiting in the cold and dark for nearly half an hour after our scheduled booking It transpired that our original driver had decided not to bother something that Lucky Seven knew but didn t tell us We only found out when we phoned to find out where our already late cab was The people who answered back at base seemed annoyed by our frustration and not especially willing to help I don t think it is possible to receive less friendly less helpful and ruder customer service than these cowboys DO NOT USE THIS TAXI COMPANY
InPost
6731 reviews
N/A
6 months ago
AVOID AVOID AVOID
Booking accepted via the app for 08 00 08 05 no taxi I called them to be told they couldnt guarantee the booking and they would try their best my advise if you need tk get to an appointment or catch a train steer clear of this taxi company take an Uber
June
6731 reviews
N/A
6 months ago
Booked a taxi
AVOID AVOID AVOID Would give 0 if I could Absolutely awful Booked my taxi 5 days prior to needing so I knew I had a journey home The night came and 7 minutes before my taxi was meant to arrive I get a message from on the app to say sorry we have had to cancel your taxi not really on is it Leaving customers stranded at places 7 minutes before they re meant to go home NEVER BE USING THIS COMPANY AGAIN
Paul Wood
6731 reviews
N/A
6 months ago
Received the taxi this evening from
Booked a taxi from my home to a friend s obviously booked the same one back going from my home was charged 15 pounds which is actually too much Out of good grace I give that coming back it was 17 50 so he rang his manger she checked that I paid 15 earlier on in the day So he was told to accept the 15 pounds and that the company would make up the rest As I refused to pay it as soon as his boss was off the phone it was raised voices hands in my face get out of my taxi you smackhead crackhead so I exited the car calmly and left the door open he had the nerve to say why leave my door open after 5mins of abuse in the car All the drivers charge different amounts for the same journey Shouldn t of had to pay the 15 going there as he went well out his way lied to me saying western coyney way to get to sandford Hill And we ended up in forsbrook turning right for dilhorne lanes anyway which i said he should of done at the boundary leaving cheadle As I said look this is normally a 13 90 fair And he was ok with it of me giving 15 they make it up with bs and driving super slow but coming back other driver knew friends of mine so was kinda cool but soon turned sour he was going to keave me stranded on boundary lanes as well i never raised my voice once to him nor was i disrespectful i will never use this company again And I will be taking this further Was visiting a friend who had just came out if hospital and needed help So don t bother with the so called phone call as I have made some calls of my own already Don t want to hear from you again sort your drivers out I have used you guys for time now you have lost a good customer
MICHAEL SLINN
6731 reviews
N/A
6 months ago
I had a very terrible experience with
Received the taxi this evening from this firm and let me tell you the way that I was spoken to and made to feel like I m not even a part of society is a understatement on answering the taxi I was told that I will have to pay money upfront never had to do this before and the confusion from my side is that I ve always use lucky 7 and always paid he basically responded and said people like you and I need to get my money before I set off so let s just get to the queen I live in supported accommodation and then basically asked for an explanation why would he point someone out like myself while dressed well-mannered and polite on arrival with money in my hands bare in mind so basically by this point I ve already passed the money on and I ve asked this question after he s basically said do you want to go home or not or do you you want to get out of by this point I ve already been bullied into my money and now I m being bullied into how I will get home I went quiet and within myself for a few minutes and then realid the situation was no good and ask to get out of this taxi he rubs the car over the road and then says that I will be charging you from here to there so I ve been spoken to poorly bullied out of money and then nearly giving whiplash the way he pulled over the road like a little boy racer the I have reported this to the police and will with a port in it to the taxi licencing firm tomorrow also I will not be penalised for my situation and my livelihood speaking like this to customers and picking up people from a college I don t see it is the job for this person thank god that they give number plates out as they were refusing also to give the licence number off that driver they were dating over the phone that they can t do this I don t know how true this is but I will find out off the taxi licencing people tomorrow peppol like you it s absolutely disgusting makes me feel like that
Joseph Kipruto
6731 reviews
N/A
6 months ago
Left a Lone female stranded tonight
I had a very terrible experience with them No sort of customer service etiquette whatsoever and they charge per second and the driver drives like a snail I wasn t aware it was no card policy and he drove me back to a far card machine after I got to my destination all while still having his meter reading avoid taxi driver of the car hybrid Toyota MF22 WEIImagine he also implied I wanted to not pay him because I m black doesn t mean I m a thief 15pounds
Mel Ellis
6731 reviews
N/A
6 months ago
Avoid at all cost
Left a Lone female stranded tonight after they cancelled my booking for no reason Disgusting Avoid
Dammy Oba
6731 reviews
N/A
6 months ago
They don t even deserve 1 star
Booked a taxi the night before from the travel lodge on the edge of Crewe Got a text to confirm Two minutes before taxi due they rang me to say they were not coming and my taxi was cancelled no reason given to why it was cancelled Avoid at all costs
Karolina Galant
6731 reviews
N/A
6 months ago
Don t book this joke of a taxi firm
They don t even deserve 1 star If you take a booking 2 days in advance that booking should be assured if you cannot do this then do not book in advance and certainly do not lie and repeatedly say he is on his way when you know full well he is not
Lovely Narasimha
6731 reviews
N/A
6 months ago
Worst company ever
Don t book this joke of a taxi firm Booking was made three days before pick up rang to check everything was booked so waiting for taxi With 15 minutes to go before pick up got a call saying taxi was cancelled because they had no drivers in the area This is not acceptable and I will never use this firm again Use at your own peril totally useless stoke firm