Ludlow Motors - Vauxhall Shropshire and Suzuki Dealer Shropshire New and Used Cars and Vans
Based on authentic user experiences
Robin Hill
6737 reviews
N/A
6 months ago
Awful Service
My wife bought a Suzuki Vitara from Ludlow Motors 3 months ago Since then it has been back to them 3 times to solve a non-functioning infotainment unit The first 2 visits they didn t do what they said they would ie solve the problem not a big ask surely for 17k and on the 3rd visit last week they assured us that it was sorted Yes you guessed it it wasn t So my wife called them and had the pleasure of speaking to a rather pompous receptionist Helen This lady attempted to suggest that my wife was wrong in a rather condescending manner by saying oh you mean the car that we thoroughly checked before giving it back to you Well Helen with respect Ludlow Motors has already proven its lack of credentials in the thoroughly checking anything stakes 3 visits to change a unit should have you hanging your head in shame Given the total ineptitude shown todate and the total lack of customer service skills and care it looks like this is heading for a legal resolution Don t touch this company unless you are happy with the lowest levels of after sales attention
Robin Hill
6737 reviews
N/A
6 months ago
Avoid Ludlow Motors awful service and attitude
My wife bought a Suzuki Vitara from Ludlow Motors 3 months ago Since then it has been back to them 3 times to solve a non-functioning infotainment unit The first 2 visits they didn t do what they said they would ie solve the problem not a big ask surely for 17k and on the 3rd visit last week they assured us that it was sorted Yes you guessed it it wasn t So my wife called them and had the pleasure of speaking to a rather pompous receptionist Helen This lady attempted to suggest that my wife was wrong in a rather condescending manner by saying oh you mean the car that we thoroughly checked before giving it back to you Well Helen with respect Ludlow Motors has already proven its lack of credentials in the thoroughly checking anything stakes 3 visits to change a unit should have you hanging your head in shame Given the total ineptitude shown todate and the total lack of customer service skills and care it looks like this is heading for a legal resolution Don t touch this company unless you are happy with the lowest levels of after sales attention
Gnome Gnome
6737 reviews
N/A
6 months ago
The team at Ludlow motors Suzuki were
The team at Ludlow motors Suzuki were just phenomenal - I m not wealthy but I urgently needed a practical and RELIABLE vehicle essentially for work My budget was negligible yet somehow John Ash and the team made it possible for me to not only buy a decent car but really they helped me to buy my dream car I ve never been able to afford such a good car and I m very very grateful to them
Sarah G
6737 reviews
N/A
6 months ago
Great Service from start to finish
Great Service from start to finish I recently bought a lovely second hand car from Ludlow Motors and the experience was really great from start to finish - professional friendly and easy to deal with and you don t just feel like any old customer there is still the personal touch A special shout out to John B who we dealt with as he was really helpful and makes a great coffee too
Jean Elliott
6737 reviews
N/A
6 months ago
Vauxhall Zafira
I bought a Vauxhall Zafira 2013 year in March 2025 It is in excellent condition and the service I received was brilliant I couldn t expect more All the paper work was done for me and everything was made easy Being used to old bangers in the past this car is easy to drive and runs very smoothly Excellent service overall Jean from Leominster