Ludocards Reviews

Poor printed quality of artwork

This is a printing company that prints all sorts of cardboard card and card games-related material They have lots of options and they re willing to help you in the process That is why this review is not 1 star only However this company doesn t even follow its own policies I ordered a print for a deck of cards that will be part of a crowdfunding campaign I spent months creating the artwork through very hard labor and countless hours and I prepared a very high-res file to ensure the printing quality would be flawless As you can imagine a file with 80 different artworks and a repetition of the backs of the cards which makes the total file a PDF with 160 pages it nears almost 75 of 1GB However that file was never used in the upload process Since there were some issues with one of the printing processes for the backs of the cards I had to modify some files and Ludocards was kind enough to help during that processed and even offered an upgrade - that was good support on that front Nevertheless to my surprise I m then sent the printed product and the artwork is blurry And after some investigation I find out that my high-res PDF file is gone and they changed to an overly compressed PDF file of 20MB A PDF with only artwork and high-res artwork at that for a total of 20MB Inspecting that overly compressed file shows a lot of image artifacts and loss of detail and quality - and this is what they used for printing In their website this is stated How can I prepare my files correctly for printing Please refer to the Ludocards Instructions on File Preparations HERE All files provided are printed as they are without any modifications by us therefore it is your responsiblity to provide your files according to our requirements But that s not the case They Compressed my original artwork without my consent and without warning and I have proof of all the interactions with them written and printed They didn t print my original file and instead printed a low-res version of my artwork with extreme image compression and artifacts all over the images They refuse to fix the issue and state that it makes no difference in printing my 700 MB file versus a 20 MB compressed file of course it does make a difference this is simply not true As such I do not recommend this service Sadly they don t care about the customers and are combative when they re not right I paid 160 for a single deck of cards and I can t even have my own version of my high quality artwork printed because they want to print a version they modified on their end It s just unacceptable