Luggage-point Reviews

Fantastic Service

Fantastic Service On my recent trip to London I left my purse in the tray at security I contacted them by phone the next morning and the located the item in seconds with clear instructions on how to retrieve Hope it never happens again but if it did I d be confident with the service Great stuff

Lost a bag on Edinburgh airport

Regarding the service from Mr Andy As We lost a bag on Edinburgh airport we had to contact Luggage-Point Mr Andy did an amazing job retrieving our bag He has a superb service mind The bag will be sent and we are extremely appreciative for the service Andy has given us

Thank you so much for locating our lost

Thank you so much for locating our lost cardigan My Dad had a lot of memories associated with it It was a treasure to have found it again and delivered within a week We almost could not believe when we found it perfectly wrapped up and delivered safely Thank you so much

Wonderful dedicated customer service

I was unable after about 30 attempts to pay the fee online to retrieve my lost iPad I called and spoke to Andy who was just so reassuring and diligent in helping me solve the problem He called me back a few times to try different methods asked others for advice he made sure to try to help find a way to solve my problem- a quality that is so rare with customer service these days Thanks so much to Andy and his kind and super helpful manner My ipad is expensive and has family photos so I feel so relieved that I will be receiving it back soon Great job

Efficient and helpful

Efficient and helpfuli left my ipad on a plane on a late fly back into BHX each time i called for an udpate the staff were helpful and re-assuring and once they had my ipad back they were quick to inform me They seemed to go over and above in terms of me listing through distinguishing features cover passcode etc I was concerned they d be uninterested in my lost item but it was the complete opposite - thank you

Thank you Andy at Luggage point

Cannot thank Andy enough at Luggage Point for his help and excellent customer service My son lost his bag at Edinburgh airport at the weekend and was distraught I spoke to Andy the following morning and he has been checking for a match Today I had confirmation from Andy that the bag had been found and he is arranging shipping back to us Fabulous service and one very happy son Thank you so much

Helpful service

The team answered all my emails in a fast and helpful manner I sent quite a few emails They were very understanding when I phoned each time and checked their storage room to make sure my bag hadn t ended up in there and waiting to be added to the live register Once my bag did make its way to them the team emailed me to let me know they had found it and provided several options to have it to returned to me Excellent serviceC I m very grateful

Awesome service from Chloe at Glasgow

Awesome service from Chloe at Glasgow airport today I lost my jacket at airport and didn t notice until flying out It has been picked up by my relative now after my initially liaising with Chloe She then contacted me via email to advise it had been picked up

Inquired the store for possible options

Inquired the store for possible options to store my luggage at the Birmingham airport via online inquiry and the team was very prompt and super quick less than 24 hours with their response and clarifying on my inquiry was extremely helpful The team was very responsive and laid out step by step on how to approach to their store along with clear instructions Thank you