Luggagex Reviews

Luggage-X is very low quality and durability

I bought a full set of Luggage-X cases place on the market as virtually indestructible Unfortunately I can confirm to you that the marketing team should adjust this to highly destructible Out of my set of 3 every single case has significant damage The small case has a broken handle The medium case has a very flimsy zipper in the inside compartment which does not longer work The large case has a cracked shell and lost an entire wheel Of course of contacted the support of Luggage X but they made it clear it s not their problem and they simply blame it on the airliners So in short the quality is bad and the support is non existing Please do NOT buy any Luggage X products if you want to travel regularly or you are looking for a product that is long lasting

Horrible quality do not buy

I bought a full set of these bags as being a very frequent traveler When receiving the looks were quite OK but I already had a feeling the wheels the lining and the zipper were of questionable quality And guess what my gut feeling was right In total I did about 5 oversees trips with these bags and in the meantime 2 out of 3 are broken to the point they can t really be used anymore When contacting Luggage X they simply refer to the airliners and say I should ask them for compensation So Luggage X does not want to provide warranty on their poor products So please stay far away from this company unless you bought the bags as a display prop in your house and you have no intention of actually using them

Won t replace a new broken wheel

The wheels have worn off so I bought a set of 4 from their website as replacement They were sent in a terrible packaging and one of the wheels wouldn t even roll Contacted customer service and they respond with a install it anyway and add weight to it It s obvious that if one out of 4 wheels doesn t roll and also looks like having a defect in the axis then it s a defective wheel They didn t replied to my response to their careless reply It was pretty much a s ck it you are stuck with the broken wheel Appalling customer service to a not anymore returning customer

2nd use handle snaps

Purchased a luggage X mid size suitcase to replace a case that was damaged via airline mishandling was around 98 which is more than I wanted to pay but thought it might be a decent case at almost 100 Used 1st time all good 2nd outing pulled up telescopic handle and it snapped Because it was just over 12 months old even though only used twice in total it s out of warranty would not recommend

Stay away from this brand

I purchased a small carry on and a large suitcase from Luggagex After 6 months the large bag had a large crack in the other hard shell a large dent in the outer shell and one of the flip locks has broken off I would NOT but this again

Horrible experience

Horrible experience I have paid a really high shipping to Italy and then I have had to pay other 50 of duty taxes Don t buy if you re outside Uk The site is in euros not in pounds and this is quite fraudulent

Quality not the same as before

I have previously purchased several items of luggage from this company about 5 years ago and was generally very pleased Had to replace the wheels which wore out after a while but otherwise no issues However recently it appears that there have changes in the design or manufacture process even though the luggage looks the same I purchased two large cases a few months ago and after only one trip the handle snapped while I was carefully pulling the bag The company referred me to their warranty but this only stated that handles were not covered for extensive use and wear and tear but this was certainly not the case here They offered me a new handle A few days later before taking my return trip and before checking in the luggage with the airline the handle on the second case snapped and the lock also came off I see other purchasers have had these issues as well I wonder if there has been a change of ownership of this company They still advertise their luggage as virtually indestructible but that is obviously not true I have raised a dispute with Paypal and am waiting to see what happens as I do not trust this luggage anymore and have requested that they take the good back and refund me I have also purchased other luggage from Samsonite in the meantime

These are our 2nd set of suitcases

These are our 2nd set of suitcases - this time for our daughter They are light and very tough We ve had wheels damaged in transit but can be bought and replaced easily Highly recommended Buy the coloured ones - much easier to spot on the carousel