Lululemon Reviews

AVOID

AVOIDBought a pair of leggings and was very happy with them at first but they developed a hole after less than 2 months Contacted customer service and was told nothing they could do even though I have correctly cared for them as per instructions Customer service couldn t care less about customer loyalty or short period of time leggings had been owned and told me point blank they were not responsible for defect I appreciate things don t last forever but at this cost less than 2 months simply isn t acceptable and customer service was appalling Would avoid and not buy from them again

Corporate Arrogance at its Finest

Briefly and by way of background I ordered two items in the Christmas sale I received an email confirming my order and my credit card was immediately debited pending transaction However because of a problem in the ordering system at lululemon the order never fed through to the warehouse team and by the time the error had been spotted the items I ordered had already sold out Especially relevant here is the fact that this is not an unknown problem The same thing happened to me 12 months ago and lululemon are wholly aware that this problem sometimes occurs in their online ordering system I complained to customer resolutions and asked for a discount voucher My reasoning was simple it wasn t my fault I hadn t received the items and since I d missed out on the sale items at least give me a discount so i could buy a couple of similar items and get them at a similar price Seemed like that would provide a reasonable outcome and i didn t think it was a big ask I ended up exchanging about 4 emails over this matter with the guest education centre In each case I found the resolutions team wholly unhelpful and lacking any sense of empathy or desire to find a resolution As per other reviews left I do think there is a real problem in terms of lulu taking ownership for problems There is an underlying arrogance in their approach and communication style Even the title of the resolutions team as the guest education centre highlights their patronising approach

Love shopping here

My items always arrive within 2 days Never have any bad experiences

Soft and comfortable

So easy to order with fast delivery and easy swaps and returns The fabrics are buttery soft and wash well The fabrics can be a little bit warm to wear as they don t really breathe much but they feel so good i ve been using and wearing Lululemon for over 20 years and I keep going back for more and more