Based on authentic user experiences
Brian
6727 reviews
N/A
6 months ago
AVOID LUMEN AT ALL COST
Well we got rolled into lumen from level 3 then decided to do an upgrade of our phones The process has been going on for 8 months now and we have had no phone service at all for 2 months Employees are having to use cell phones The activation has been going on for more than 2 months no one seems to know what they re doing they expect the customer to know the lumen system and ridiculously bad portal We have 4 accounts for one office its insane They were supposed to finish activation yesterday the THIRD activation for the new phones and the tech just failed to show up we ve been without working phones in our office for 2 months let that sink it AVOID LUMEN at all cost
Ayim
6727 reviews
N/A
6 months ago
They run CenturyLink both companies are horrible to work with
They run CenturyLink So this review pertains to both Lumen and CenturyLink CenturyLink has had to repair my internet well over a dozen times in the last year alone The last few techs have told me over the phone that the cause of the outages is due to the landlord s set up I m in an apartment complex I ve heard that the ll s equipment is outdated positioned wrongly etc Each tech has advised me that they ve spoken to the landlord about the problem Yet it persists and I estimate that I ve gone a good month without internet over the last year again within a 12-month period Prior to that it was even worse So my ll declines all responsibility and claims that CL has never approached them regarding any internet issue Since many of my neighbors have also been impacted by this issue per repair techs I find this hard to believe But I ve requested records of the repairs notes outage causes etc from CL and they re refusing to cooperate Yesterday a supervisor named Jaylee promised me she d send me a history of all of my chat transcripts to my email within one day She didn t She sent me a copy of our chat The chats would have at least proven that I had to request these repairs But they wouldn t have held the ll liable I ve explained to CL Lumen that if the ll is the problem it would be in their own best interest to cooperate with me and provide me with records so that I can get the ll to fix this issue No dice They re dodgy their company headquarters are very difficult to find or access and their front line simply couldn t care less
Tracey Ball
6727 reviews
N/A
6 months ago
TERRIBLE SERVICE SYSTEM WEBSITE
TERRIBLE SERVICE SYSTEM WEBSITEPhones have never worked properly calling in for anything is a NIGHTMARE And customer service is RUDE USE ANY OTHER PROVIDER BUT THIS ONE