Lumivyx Reviews

email lost and found

There was a problem with my order so I sent them a picture of the broken product and they re sending me a new one well I didn t hear back for awhile so I sent another email fully expecting to be ghosted but a few days later I got an email explaining that there was a glitch and they actually did respond not only did they send screenshots of the email and tracking number I got this information on Saturday when they don t even normally contact people

This company has GREAT customer

This company has GREAT customer service I received a prompt reply to my questions

The bloody thing doesn t work at all

The bloody thing doesn t work at all I plugged it in and the only thing that popped up was the off notice I pressed the start button and nothing happened The plastic that the machine is made from feels very low grade material in that it feels flimsy For a product that cost over 200 not including paying additional amount on top of that for this product It is not made very well and they do not honor any agreement since they want to see how you use it since it is a little difficult to show that since the bloody device can t even be turned on to be used Not worth it at all

My husband got the pro for me and I

My husband got the pro for me and I used for 6-8 wks and no difference at all They tell you to shave before everytime you use SO now my chin hair is SO MUCH WORSE It looks awful and did not work on legs privates underarms face or anything I m super upset as we spend 200 FOR NOTHING And the return policy is COMPLETE HIT and a total scam

BEWARE WHEN PURCHIASING FROM LUMIVXY

I PURCHASED A ULTRA VIOLET 100W STAINLESS STEEL LIGHT FOR 179 I DID NOT RECIEVE WHAT I ORDERED INSTEAD THEY SHIPPED A ULTA VIOLET 35W PLASTIC LIGHT MUCH INFERIOR TO WHAT I ORDERED AND MUCH CHEAPER THAN WHAT I PAID FOR HIGHLY UNSATISFIED BEWARE WHEN BUYING FROM THIS COMPANY

I requested a refund and emailed

I requested a refund and emailed several times and see emailed belowtrebla rozier From To Wed Jan 8 at 6 27 PMHelloI received the Epilator today 1-8-25 and I charged it up and try it out I m not satisfy with the outcome at all I need to return this for a refund Please provide with the instruction to this From To tWed Jan 8 at 6 27 PMHello Thanks for reaching out We ve received your emailWhile you wait we found some answers that might be helpful for you If this does not answer your question please feel free to wait from our agent to respond back as soon as we can 1 I want to return my order2 What is your return policy 3 Who is paying for the returns Regards LumivyxLumivyx From To Thu Jan 9 at 11 14 AMHi Trebla I understand you are reaching out to return your Lumivyx order I am sorry to hear that the Facial Epilator didn t meet your expectations We don t want to cause inconvenience to you by paying another shipping fee to return the item Given this situation we would like to check if you are amenable to keeping your order and we will refund 50 of the product price excluding the shipping fee You can keep or donate the items instead If not you may return your order but please be advised that at the moment we do not offer free returns so you have to shoulder the cost of returning the item s We will notify you and process the refund once we receive the returned order Whatever your decision is we ll respect it Kind regards Lindsey P Show original messageHow would you rate your overall satisfaction for the resolution provided by the agent GreatOkayNot Good97196 3032560trebla rozier From LumivyxThu Jan 9 at 5 29 PMHelloYes I would like the 50 refund Can you tell me when this will take place Show original messagetrebla rozierHello again How about the warranty cost Will that be include in the refund Thu Jan 9 at 5 34 PMtrebla rozierHello I would like to know when will the refund be return to my account and also will that include the warranty cost Sat Jan 11 at 5 12 PMtrebla rozier From To LumivyxMon Jan 13 at 5 54 AMGood MorningI ve been waiting for my emails to be answer Again Please let me know when can I expect the refund and will the warranty purchase will be include

Do NOT buy

Ordered 2 products One was an at-home laser device priced at around 200 it was of poor quality for its price not to mention that I found it online on SHEIN and at Walmart for 30 just under a different name The exact same product Their advertising is very deceptive even going as far as to include professional reviews Lumivyx pays for their false reviews on sites like Trusted Consumer Reviews The second product was an ultrasonic denture cleaner that Lumivyx claimed to arrive at a specific date time when it never did even USPS denied it They also DO NOT give full refunds and force you to keep your ordered products The audacity this company has

My return was in a timely manner

My return was in a timely manner although the return was not correct I have now sent four emails to you with absolutely no acknowledgment or response I need to hear from you because you got it wrong not me and I want it resolved ASAP Thank you Linda Siever