Luna Daily Microbiome balancing body care for all skin
Based on authentic user experiences
Ophelia
6727 reviews
N/A
5 months ago
No order no customer service Just silence
So far I ve placed an order and had -no- communication from them no order either no order update no idea on when they might send it nadda Silence I ve sent an email and a facebook message still total silence Beginning to be get a little concerned that I might have wandered in to a scam or something Any one got any ideas Edit Update - after 2 emails 3 facebook messages and leaving a negative review here on Trustpilot in hopes they d contact me they finally reached out And magically filled my order and delivered it the next day So they proved they can send quickly they just elected not to with my initial order Anyway I ve since found I can get it from other places so I won t be ordering direct from them again
MrsG
6727 reviews
N/A
5 months ago
Not received goods
Not received goods - customer service does not reply
Lynsey Stripling
6727 reviews
N/A
5 months ago
11 days and items still not dispatched
I ordered 11 days ago and up until yesterday I hadn t received my items or any communication from Luna I emailed and messaged through Instagram and did get a response telling me the warehouse was at fault but the issue had been rectified and my items would be dispatched I ve still had no notice of dispatch so I messaged again asking if my items would be dispatched today I ve had no response At this point I wish I hadn t bothered to place the order and an left wanting a refund Absolutely awful service
K L Sutton
6727 reviews
N/A
5 months ago
Okay two things BOTh excellent
Okay two things First these products are genuinely full of nothing toxic so that s the most important Secondly they missed out something in my order and replied immediately and also sent me my missing item and a mini of something else I m guessing it s a small business I know it is female run and honestly 5 5
Margaret Simpson
6727 reviews
N/A
5 months ago
Empty box delivered Now sorted
When my purchase was finally delivered I received an empty box apart from some packing material I have emailed Luna-daily currently awaiting a response EDIT - I have received an email from Customer Services today 2 12 2024 hopefully the missing items will be with me by the end of the week My replacement order received intact today 7 12 24