Based on authentic user experiences
Karen
6730 reviews
N/A
8 months ago
THIS COMPANY ARE SCAMMERS
THIS COMPANY ARE SCAMMERS Bought a 30 dress thinking this site was based in London how silly of me It came from China and was extremely thin cheap cotton to the point of bring see through No way was it value for money Trouble is you have to ship to China to get a refund which is 18 postage
Aliwales
6730 reviews
N/A
8 months ago
Scammers-I would prefer to give them zero stars
I would prefer to give them zero stars Complete scam Don t go near them I ordered a sweatshirt which turned out to be so cheap looking and hideous I am embarrassed to think I was sucked in A refund of course once you have returned it to China So not Luna London They suggested if I didn t like it to gift it to a friend to save on air miles What a joke Scam scam scam
Barbara Jackson
6730 reviews
N/A
8 months ago
Don t touch with a barge pole
Received 2 dresses after nearly 3 weeks Extremely cheap shoddy - I would return them as they are unwearable but can see that this is a Chinese company that makes you pay to return the items to China before they will consider a refund I m chalking this up to a bad experience and giving them to a charity shop who will probably just dump them
Lucy Kelly
6730 reviews
N/A
8 months ago
Worst clothes ever purchased
I bought 3 jumpers recently which had been advertised as 90 but were on sale at 30 each They look really lovely in the adverts and I foolishly didn t read the small print re refunds They arrived and I am honestly outraged by the quality They feel like a 1 children s Halloween costume They are shiny and plastic feeling rather than any feeling of actual fabric It s genuinely bizarre The company have refused to refund me saying that I should have seen the small print about sale items not being able to be refunded I simply don t believe they these jumpers could ever have been sold for 90 let alone 30 that I paid I am chalking this up to bad experience and will be putting those directly into clothes recycling bins They are the worst things I ve ever bought and money completely wasted This company is a sham so please others avoid I wish I had read reviews before ordering A lesson hopefully learned there
Sarah Pearce
6730 reviews
N/A
8 months ago
Absolute crap
Absolute crap Clothes are very poor quality and overpriced While they appear to be Luna London they are actually in China You cannot get a refund or return unless you send back to China which is too expensive Awful service awful clothes DO NOT USE
Lucy
6730 reviews
N/A
8 months ago
Absolutely disgusting service
Absolutely disgusting service The clothes absolutely piss poor quality the worst I ve ever seen But the real reason for my review is the horrific treatment from their customer service team They approved my refund I painfully paid for shipping charges Now the company are saying they ve been sent to the wrong address after they provided me with the address to send it to So disgusted Total scam and very infuriating experience