Based on authentic user experiences
Consumer
6727 reviews
N/A
11 months ago
Arnaque fraud ALERT ALERT
Arnaque fraud ALERT ALERTNo goods received after a month
Matt gatter
6727 reviews
N/A
11 months ago
Undelivered goods
My wife placed an order on 6th Nov and she still has not received the goods 5 weeks later When she contacted the company they kept telling her to contact the courier She has pointed out it is the retailers responsibility to ensure the goods are delivered but they keep saying contact the courier She has asked them to either send her another lamp or refund the money as she has been patient enough as they are in breach of not meeting their delivery date however she is yet to receive a reply
Marissa
6727 reviews
N/A
11 months ago
Scam company
Scam company Ordered 2 lights Terrible quality to begin with before giving up completely after 2 months of VERY limited use Refusing to provide a returns address for a refund and now ignoring my emails for a replacement Cheap goods company claim to be located in Sweden but refuse to provide address or contact number Avoid at all costs Alan is useless
Melina Camara
6727 reviews
N/A
11 months ago
Despite sending three emails I can t
Despite sending three emails I can t get a response regarding when my order will be delivered The tracking link on the confirmation email doesn t work and I m beginning to wonder if it s a scam After a brief email exchange with Alan at Luni where I was assured my order was on its way - I was even given a tracking number but despite asking repeatedly for the carrier that the number applied to I have heard nothing Nothing has arrived I can t get an email response out if Alan now So After amending my review I was given the carrier details the tracking number wasn t recognised Got another tracking number which reassured me that my order was actually on its way Finally arrived Lovely lamps but the lack of communication made for a stressful experience If I had been told on my first enquiry the amount of time they would take to arrive I probably would have been more relaxed about the process As it is I shan t order from them again
Ermina H
6727 reviews
N/A
11 months ago
I love their lamps
I love their lamps but what really impressed me was their support They are quick to help and kind
ToolsandTails
6727 reviews
N/A
11 months ago
Thank you Alan for helping me
Thank you Alan for helping me Love your quality and the customer service is 10 out of 10
Kristian Flore
6727 reviews
N/A
11 months ago
Amazing customer service and lovely
Amazing customer service and lovely products I hade som issues with my lamp after 3 months but I got a new one without any problems
Mirza B
6727 reviews
N/A
11 months ago
Bought the Family package of luni
Bought the Family package of luni Placed an order 10th december and it arrived yesterday perfect for christmas Very happy
Vlora
6727 reviews
N/A
11 months ago
Very pretty 3
The lamps are even prettier in real life I love them The customer service was very nice and quick response I will definitely order again
Kristian Florea
6727 reviews
N/A
11 months ago
Thank you
Hi I just want to start by letting you know that lunivers support has a fantastic service I had a problem with my lamp and got a new one right away They also offered a new lamp because I have bought more than 8 Nordic Touches I have never had a problem with this company Reading all these bitter comments is so sad if you order online you have to expect that mistakes can happen sometimes but you have to have a little patience Once again great lights